Sr. Account Manager

Century Mold Co•Wixom, MI

22d

About The Position

As a Senior Account Manager, your primary responsibility will be to effectively manage key customer accounts while pursuing business growth, maintaining customer satisfaction, and ensuring the health and sustainability of our business.

Requirements

Bachelor’s degree in business and/or engineering
Minimum of 8 years’ experience in automotive account management
Ability to travel up to 50% of time
Ability to convey information clearly and persuasively in both written and verbal forms
Proficiency in negotiating terms and agreements to achieve mutually beneficial outcomes
Strong analytical skills to identify issues and develop effective solutions promptly
Capability to think strategically about account growth and alignment with broader sales goals
Excellent organizational skills to manage multiple accounts and tasks efficiently
Understanding of the plastic injection process and experience in the automotive sector
Experience working directly with OEMs (General Motors, Ford, Nissan, BMW, etc.)
Understanding and experience in selling to large Tier 1 automotive suppliers (Magna, Bosch, ZF, Lear, etc.)

Responsibilities

Independently manage and develop key customer accounts to ensure revenue and profitability targets are met
Identify opportunities for business expansion within managed accounts in alignment with overall sales strategy and targets
Collaborate in creating annual sales targets along with forecasted volume and margin growth, contributing to the financial health of the business
Stay informed about industry trends and customer challenges to proactively address needs
Build and maintain strong, trust-based relationships at all levels within customer organizations to enhance customer satisfaction and loyalty
Serve as the primary point of contact for customers, addressing their needs, resolving issues, and providing tailored solutions
Regularly visit customers to strengthen business relationships and understand their evolving needs
Maintain accurate records of sales activities, account information, and performance metrics to support informed decision-making and reporting
Lead the sales process by preparing quotations, resolving customer complaints, and analyzing sales data to identify trends and opportunities
Ensure seamless communication and coordination between customers and internal departments
Operate with a high degree of autonomy, demonstrating initiative and accountability in managing accounts
Work closely with team members to assess and develop business opportunities, contributing to the overall feasibility and success of projects
Represent the team externally to clients and collaborate internally to achieve shared business objectives