Sr. Account Manager, Wealth Management

Northern Trust • Grand Rapids, MI

1d • Hybrid

About The Position

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust provides innovative financial services and guidance to successful individuals, families, and institutions. With over 130 years of financial experience and more than 22,000 partners, the company serves sophisticated clients using leading technology and exceptional service. This Senior Account Manager- Wealth Management role is based in Grand Rapids, Michigan. The position involves coordinating account administration for complex client relationships across fiduciary, investment management, estate settlement, guardianship, and custody accounts. It requires developing and maintaining knowledge of governing documents, handling client service requests, resolving issues, overseeing client servicing events, and engaging the Client Support Services Team. The role also includes assisting various advisors with account acceptance, discretionary requests, compliance, annual reviews, and ensuring accurate documentation and system information. Additionally, the Senior Account Manager will develop knowledge of business applications, assist with business development and client presentations, and identify service efficiency enhancements. The role also involves serving as a subject-matter expert and mentor to junior-level employees, and may include managing daily operational activities and supervising junior staff, though it is not a formal management role.

Requirements

• Excellent oral and written communication skills are required.
• In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience, is required.
• Knowledge of internal bank trust functions is required.
• Analytical, problem solving, and organizational skills are required.
• Highly flexible and adaptable to change.
• Technical skills / systems knowledge (e.g. Peoplesoft) is required.

Nice To Haves

• A College or University degree and/or relevant proven work experience is preferred.
• 5-7 year’s experience in financial servicing or related experience/credentials preferred.

Responsibilities

• Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
• Develops and maintains working knowledge of governing documents and account agreements.
• Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
• Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems.
• Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
• Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
• Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
• Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Able to serve as a key subject-matter expert and mentor to other more junior-level employees.
• May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role).
• More technically sound in area of expertise and has broader knowledge of other areas.
• Delivers a work product that requires less revision.
• Able to facilitate discussions and reach decisions.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees