Sr. Account Manager, HE

Niche • Pittsburgh, PA

1d • $125,000 - $198,000 • Remote

About The Position

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply. Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally. We are looking for an Account Manager to own and grow relationships with Higher Education partners. This role blends strategic account support with clear revenue accountability , making it ideal for someone who enjoys helping customers succeed and understands the responsibility of carrying a number. Account Managers at Niche are trusted partners to their institutions. You will be responsible for Gross Revenue Retention (GRR) and Net New (expansion) within your assigned book of business, ensuring customers realize value from Niche while identifying opportunities to deepen and expand the partnership. You will manage a book of accounts spanning a mix of mid-market and strategic institutions, and you will travel regularly to engage partners in person. This role requires some travel, including campus visits, client dinners, and attendance at industry conferences.

Requirements

• Experience in account management, customer-facing sales, or consultative roles (SaaS preferred)
• Comfort carrying both retention and expansion targets
• Demonstrated experience using CRM and outreach tools to manage pipeline and customer engagement
• A service-oriented mindset paired with accountability for results
• Grit, resilience, and persistence — you stay engaged when things get hard
• Strong problem-solving and strategic thinking skills
• Ability to navigate multiple stakeholders within complex organizations
• Willingness to travel approximately 50% year-round

Nice To Haves

• Experience in Higher Education, EdTech, or Digital Advertising

Responsibilities

• Partner Support & Value Delivery Serve as the day-to-day strategic partner for assigned Higher Education institutions
• Develop a deep understanding of each partner’s goals, challenges, and internal stakeholders
• Proactively surface insights, recommendations, and solutions that drive value
• Lead regular check-ins and business reviews that clearly articulate impact and ROI
• Anticipate challenges and “see around corners” to prevent churn or dissatisfaction
• Revenue Ownership Own the renewal process end-to-end, including timing, pricing conversations, and execution
• Independently source, manage, and close expansion opportunities
• Build and maintain a pipeline aligned to both GRR and Net New targets
• Forecast accurately and communicate risk early and clearly
• Use CRM and outreach tools to manage accounts, pipeline, and partner communication
• Partner cross-functionally to ensure commitments are delivered and customers are supported
• Field Engagement Travel regularly to client campuses and in-person meetings
• Host and attend client dinners and executive engagements
• Represent Niche at industry conferences and events
• Owning Gross Revenue Retention (GRR) across your assigned portfolio
• Driving Net New (expansion) revenue within existing accounts
• Acting as the primary point of contact for partner needs, strategy, and ongoing success
• Managing renewals end-to-end, from early value conversations through contract execution
• Identifying and sourcing expansion opportunities independently
• Forecasting and committing to both retention and expansion targets

Benefits

• We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you
• Full time, salaried position with competitive compensation in a fast-growing company
• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
• Flexible Paid Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
• Meaningful 401(k) wit h employer match
• Your ideas and work will make an immediate impact on our company and millions of users
• You will join a team that cares about you, our mission, our work - and celebrates our wins together!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed