Sr. Account Manager, Commercial Card
About The Position
The Account Manager (AM) is accountable for the card relationship and growth for an assigned portfolio of Commercial Card clients. This role is responsible for deepening card relationships, increasing spend, protecting existing revenue, and expanding product feature adoption. The AM’s objective is to evolve clients from transactional card users into high‑value, long‑term partnerships by delivering creative problem solving, proactive portfolio management, differentiated service, and measurable growth outcomes. The Account Manager partners closely with Treasury Relationship Managers, Relationship Bankers, Product, Operations, and Client Services to ensure strong client satisfaction, risk management, and sustainable portfolio growth.
Requirements
- 10+ years’ experience in commercial card, commercial banking, payments, or account management. Strong understanding of Commercial Card programs and economics. Strong communication and analytical skills.
Responsibilities
- Develop and drive growth strategy for portfolio of commercial card customers.
- Drive incremental revenue through cross‑sell, usage (use-case) expansion, and optimization campaigns.
- Serve as primary card relationship owner and SME. Maintain deep understanding of client goals, spend behavior, pain points, and growth blockers.
- Own overall client card satisfaction. Act as escalation point beyond Client Payment Services (CPS). Drive QBRs and executive level discussions.
- Monitor spend trends, attrition risk, and credit constraints. Intervene early with optimization or retention strategies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
