Sr. Account Director

Cushman & Wakefield•Cincinnati, OH

About The Position

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Requirements

Bachelor’s degree required
Minimum of 10 years at management level or other similar capacity
Experience in directly leading and managing teams, and managing people-managers
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.
In-depth understanding of the business impact of technical contributions
Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Ability for travel as required (up 20% of time)

Nice To Haves

Master’s degree or MBA preferred

Responsibilities

Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below: 1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) 2. Project & Development Services 3. Transaction Management 4. Portfolio Administration 5. Portfolio and Workplace Strategy
Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Identify existing and new opportunities for enhancing service solutions and capabilities
Assist with risk mitigation and dispute resolution for client and C&W
Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making