Sr. Account Director

Cushman & Wakefield•Boston, MA

About The Position

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract while leading the account team. Scope typically covers multiple geographic regions within Global Occupier Services (GOS) across two or more service lines and in the range of five to ten million dollars in revenue. The Sr. Account Director is a ke y role in C & W w ith responsibilit y to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. Manages the da y - to-da y client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across the service lines belo w : 1. Integrated Facilit y Management (including Engineering, EH&S, Sustainabilit y , Suppl y Chain Mgt. etc.) 2. Transaction Management 3. Portfolio and Workplace Strategy The Sr. Account Director is typically responsible for between five and ten million dollars in revenue. This position provides management across all aspects of the accounts including, but not limited to: 1. Service Deliver y Excellence (including innovation, best practices etc.) 2. Client Experience & Relationship Management 3. Talent Management and Team Development 4. Financial Performance (including P&L, contract expansion / renewals etc.)

Requirements

Bachelor’s degree requ i red
Minim u m o f 10 y ears at management level or other similar capacity
Experience in directl y l e a d i n g a n d managing te a ms, and managing people-managers
Client, P&L and contract management experience
Experience in the management of an integrated services account, including In te g r a t e d F a c i l i t y M a n a g e m ent , P r o j e ct & D e v e l op m ent S e r vi c e s , Tr an s a c t i on M a n ag e m ent, P o r t f o l i o A d m i n i s t ra t i on a n d S t r at eg i c C on su l ti ng
In-depth understanding of the business impact of technical contributions
Abilit y to develop positive working relatio n ships w ith agencies, local government off i cia l s, an d business c o mmunit y m e mb e rs
Possess technical domain kno w ledge (one or more in IFM, PDS, TM, PA, SCON)
Skilled in financial anal y sis and kno w ledge of financial concepts
Abilit y to comprehend, analyze and interpret complex business documents
Strong p r o f i cie n c y w ith MS Off i ce Suite (MS W o rd, E xcel and Po w erPoint)

Nice To Haves

Mast e r’s de g ree o r MBA p ref e rred

Responsibilities

Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
Impl e ment the overall vision, strateg y and measurem e nt metrics to the applicable service lines
Develop and maintain strong client relationships
Impl e ment and manage account governance process
Provide disciplined contract management to meet superior deliver y of all contract deliverables
Identif y existing and new opportunities for enhancing service solutions and capabilities
Assist w ith risk mitigation and dispute resolution for client and C & W
Activel y manage and develop account talent in partnership with HR, including promotion of diversit y , equity & inclusion, talent revie w s, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
Develop and maintain account P&L management, profitabilit y and overall financial performance
Contribute to the overall service and financial performance of C & W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative anal y tics and evidenced-based decision m a king