Spvr Investment Svcs Support

Navy Federal•San Diego, FL

17h•Hybrid

About The Position

To supervise daily operations of NFFG registered and non-registered staff at Navy Federal, remote and telework locations who provide administrative, logistical, and marketing support for Navy Federal Financial Group (NFFG). To plan, develop and monitor operations to ensure process efficiencies, staff effectiveness and prevent/reduce financial risk while meeting compliance to regulatory standards. This position will supervise the phone/chat team assisting members who utilize the Digital Investor Platform.

Requirements

Bachelor's Degree in a related field or the equivalent combination of training, education, and experience
Progressive leadership or supervisory experience leading projects or directing work to achieve goals
Working knowledge of financial, brokerage and insurance services, products, policies and procedures
Working knowledge of knowledge of federal, state, local and industry regulation affecting financial institutions to include Broker/Dealer
Upon selection for this position, will be expected to obtain FINRA Series 7 and 24 (and NASAA Series 63 and 65 or 66 in states where required) registration and Life & Health Insurance License within 120 days
Effective verbal and written communication skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem-solving skills
Effective word processing and spreadsheet software skills

Nice To Haves

Bachelor's Degree in business, Finance, Insurance, Management or Training
Supervisory experience in a financial services organization, preferably in brokerage services
Advanced knowledge of investment and insurance products
Current and active FINRA Series 7 and 24 (and NASAA Series 63 and 65 or 66 in states where required) registration and Life & Health Insurance License

Responsibilities

Refine, clarify, document, and communicate staff's role and responsibilities with and between Navy Federal branch office managers, partners and NFFG units
Review, approve and monitor daily transaction and settlements for securities and insurance from multiple external entities and in accordance with federal, state, self-regulatory body regulation and firm policy
Communicate new information and revisions in policy and procedures to field and section staff using various communications channels
Coordinate with NFFG training group on initial and ongoing team training to include but not limited to regulatory documents, Brokerage Operations Policies and Procedures manual, computer application, NFCU/NFFG Grams, office instructions, and brochures
Maintain knowledge of new corporate initiatives and investment services industry developments; disseminate pertinent information about new projects to team members
Maintain, apply, and communicate advanced knowledge of regulations and practices
Build collaborative relationships and ensure effective and productive working relationships with branch management, vendors and ETS staff to support other business activities and share information
Gather and prepare data for various financial, compliance and internal reports
Develop reports summarizing performance results, skills assessments, and training needs
Perform supervisory duties: Select employees, prepare, and conduct performance appraisals, coach, and counsel staff, and oversee employee training and development
Sets staff priorities, schedules, reviews, and monitors work to ensure timely achievement of objectives, standards, and priorities
Ensure compliance with all applicable statutory requirements, policies, procedures, rules, regulations, Navy Federal values, etc.
Practice effective pay and rewards management in accordance with specified Navy Federal objectives and guidelines
Recommend equipment and staffing needs for inclusion in Annual Financial Plan (AFP)
Ensure continuing skills development, mentoring and retention of staff
Perform other related duties as assigned or appropriate