Springfield-Counter

Connor Co. Career•Springfield, IL

4d•Onsite

About The Position

Principal Accountabilities Ability to read blueprints/schematics Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements Answer customers’ questions about products, prices, availability, product uses, and credit terms Arrange and direct delivery of products Assist outside salesman with quotes, orders, and submittals/O&M’s Attend industry trade shows and product training Consult with clients after sales or contract signings to resolve problems and to provide ongoing support Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations Enhances organization reputation by accepting ownership for accomplishing new and different requests Ensure timely order processing and confirmation of orders Enter sales orders into the Eclipse system and pick customer order tickets. Estimate or quote prices, credit or contract terms, warranties, and delivery dates Follow-up on estimates and bids submitted to customers Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories) Identify prospective customers or develop territories by using business directories, following leads from existing clients, participating in organizations, attending trade shows and conferences. Manage assigned customer orders from origination to delivery Merchandise and stock products on displays and in self-service areas. Monitor market conditions, product innovations, and competitors’ products, pricing, and sales. Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone. Participate in organizations, trade shows, and conferences. Position can require after-hours phone calls from customers and occasionally opening up the shop for customers Process warranty claims Provide Branch Manager with reports or additional tasks as requested Provide customers with product brochures or catalogs Provide information on the full range of products and programs offered by the company to the customer Provide post-sales follow up as required Provide technical support, including monitoring shipping, delivery, and return status, as required Recommend products to customers based on customer’s needs and interests Serves customers by understanding and resolving or forwarding complaints Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise Work with other departments to answer questions (i.e., factory, warranty, finance, etc.) Perform other duties as requested.

Requirements

High School Diploma or its equivalent
Ability to learn Eclipse software
Ability to perform assignments with minimal supervision and under tight deadlines
Critical thinker-using logic and reasoning to identify alternative solutions
Mathematical reasoning- ability to choose the correct method or formulas to solve the problem
Must be able to determine and prioritize workload
Must be very detail-oriented and focused for accuracy
Must have strong interpersonal communication skills
Must maintain a patient and professional attitude while managing a busy workload
Strong organizational skills required
PC, Calculator, Fax, Telephone, Photocopy Machine, and Forklift
Physical strength to lift 50 pounds regularly and up to 75 pounds occasionally.

Nice To Haves

Experience with plumbing and HVAC preferred, but not required

Responsibilities

Ability to read blueprints/schematics
Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements
Answer customers’ questions about products, prices, availability, product uses, and credit terms
Arrange and direct delivery of products
Assist outside salesman with quotes, orders, and submittals/O&M’s
Attend industry trade shows and product training
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations
Enhances organization reputation by accepting ownership for accomplishing new and different requests
Ensure timely order processing and confirmation of orders
Enter sales orders into the Eclipse system and pick customer order tickets.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates
Follow-up on estimates and bids submitted to customers
Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)
Identify prospective customers or develop territories by using business directories, following leads from existing clients, participating in organizations, attending trade shows and conferences.
Manage assigned customer orders from origination to delivery
Merchandise and stock products on displays and in self-service areas.
Monitor market conditions, product innovations, and competitors’ products, pricing, and sales.
Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone.
Participate in organizations, trade shows, and conferences.
Position can require after-hours phone calls from customers and occasionally opening up the shop for customers
Process warranty claims
Provide Branch Manager with reports or additional tasks as requested
Provide customers with product brochures or catalogs
Provide information on the full range of products and programs offered by the company to the customer
Provide post-sales follow up as required
Provide technical support, including monitoring shipping, delivery, and return status, as required
Recommend products to customers based on customer’s needs and interests
Serves customers by understanding and resolving or forwarding complaints
Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise
Work with other departments to answer questions (i.e., factory, warranty, finance, etc.)
Perform other duties as requested.