Spravato Case Manager - Rockville

Greenbrook•Rockville, MD

48d•$23 - $26•Onsite

About The Position

Transform Lives: Join Greenbrook Mental Wellness Centers as a Dedicated SPRAVATO® Case Manager in Rockville, MD! At Greenbrook Mental Wellness Centers, a subsidiary of Neuronetics, Inc., we believe in a world where everyone has access to innovative and effective mental health care. As a leader in providing cutting-edge treatments like SPRAVATO®, we are seeking a compassionate and detail-oriented SPRAVATO® case manager to play a critical role in our mission. In this key role, will be the trusted guide who navigates the complexities of insurance, scheduling, and logistics, clearing the path so our patients can focus on their health. If you're patient-focused and thrive in a collaborative environment, apply now for this full-time, Monday-Friday position!

Requirements

Clinical & Technical Aptitude: Clinical interviewing, clinical case management, experience with controlled substances and/or TMS/Esketamine administration preferred but not required.
Technology Proficiency: Familiarity with EMR/EHR systems and Microsoft Office applications is preferred. Knowledge of billing software is a bonus.
Collaboration & Communication: Experience working directly with MDs is preferred; and strong written and verbal communication skills are required. Dedicated to collaborative teamwork and creative problem-solving is required.
Adaptability & Growth: Ability to prioritize and manage multiple responsibilities with a focus on time and change management. Excellent organizational skills with acute attention to detail. Enthusiastic self-starter with a willingness to learn and provide flexible support.
Patient Care Excellence: Capacity to maintain professionalism and compassion with a diverse patient population in a mental health setting.
Experience: At least 1 year as a Certified Medical Assistant, Medication Technician, or Nursing Assistant, including experience with medication authorizations; 2 years of experience in a mental or behavioral health setting (preferred but not required).
Education: A Bachelor’s degree is a plus; however, an Associate's degree or Medical Assistant certification/licensure combined with relevant experience is required.

Nice To Haves

Clinical & Technical Aptitude: Clinical interviewing, clinical case management, experience with controlled substances and/or TMS/Esketamine administration preferred but not required.
Technology Proficiency: Familiarity with EMR/EHR systems and Microsoft Office applications is preferred. Knowledge of billing software is a bonus.
Collaboration & Communication: Experience working directly with MDs is preferred; and strong written and verbal communication skills are required. Dedicated to collaborative teamwork and creative problem-solving is required.
2 years of experience in a mental or behavioral health setting (preferred but not required).

Responsibilities

Patient Advocacy: Manage the full patient case cycle for SPRAVATO® treatment, from initial consultation scheduling to post-treatment follow-up.
Insurance & Billing: Handle all insurance authorizations, appeals, and follow-up, acting as a liaison between providers, patients, and insurance payers.
Operational Excellence: Maintain provider schedules, coordinate initial script orders, and manage patient documentation in our EHR systems (AdvancedMD and Salesforce).
Reporting & Analytics: Compile and present key performance indicators (KPIs) to leadership, tracking patient conversions, treatment counts, and insurance outcomes.
Regulatory Compliance: Maintain knowledge of evolving insurance criteria and communicate relevant changes to key stakeholders. Adhere to all federal and state compliance requirements, including HIPAA and company policies

Benefits

401(k) with company match
paid time off
comprehensive medical, dental, and vision benefits
health insurance
dental insurance
vision insurance
optional supplemental medical insurance
health savings and flexible spending accounts
company-paid life insurance and additional voluntary life insurance
company-paid short term disability and long term disability insurance
participation in a 401(k) savings and investment plan with company contribution
paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time
Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual
paid sick leave