Sportsbook Ticket Writer - Part Time (Alamo)

Caesars Entertainment • Sparks, NV

1d • Onsite

About The Position

William Hill U.S., America's leading sports book provider, has immediate openings for a Sportsbook Ticket Writer. This role involves interacting with the public in a fast-paced work environment. Reporting to the Sportsbook Manager, the Ticket Writer will be the face of the retail operation, providing a high level of customer service to both regular and novice bettors. The position requires expertise in the menu of sports betting options to advise and answer customer questions, helping them make informed, responsible decisions with their sports wagering.

Requirements

• Flexible availability
• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Must have a minimum of 1 years of cash handling experience in a work setting
• 21+ years of age or older
• Be able to pass a background check
• Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
• High level of customer service
• Strong communication skills, both written and verbal
• Ability to do simple math
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board

Nice To Haves

• H.S. Diploma, GED, or equivalent preferred
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards
• Other duties as assigned

Benefits

• Advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees