Sportsbook Lead Supervisor

Motor City Casino Hotel•Detroit, MI

45d

About The Position

Join the best game in town! You already know that MotorCity is a great place to play. Now you can join the team that makes this a great place to work, too! We're hiring a Sportsbook Lead Supervisor to join our team. In this role, you'll:

Responsibilities

Supervise the Sportsbook floor including cashier location assignments, supervisor assignments, and customer service staff supervisors.
Monitor all monies being wagered.
Approve or deny wagers from guests in conjunction with the Risk and Trading Team.
Quickly handle escalated guest disputes in the Sportsbook from cashiers and supervisors.
Supervise cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
Provide outstanding customer service to both guests and employees.
Maintain complete confidentiality of all company information.
Assist the management team in maintaining control and authority over the Sportsbook.
Proactively report any technical issues with tills or TVs to the IT team.
Ensure that all employees perform services and transactions in accordance with company policies and all applicable laws and regulations.
Perform other responsibilities as assigned.

Benefits

MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement.
You'll enjoy complimentary meals during your shift, vacation time, and you're paid weekly.
Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more.
And as a MotorCity Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement.

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