Sportsbook Supervisor

Caesars Entertainment•South Lake Tahoe, CA

About The Position

Located along Lake Tahoe in the Sierra Nevada, Harrah's and Caesars Republic Lake Tahoe properties are the premier employer of choice. Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don't perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities. JOB SUMMARY: The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The Sports Book Supervisor assists the Full-Service Games Manager in the overall operation of the Sports Book department. This position conducts the operation in accordance with approved policies and procedures.

Requirements

High School Diploma or equivalent
Literate and fluent in English
Excellent communication skills, both verbal and written
Good interpersonal skills, with emphasis in relationship building
Good problem solving skills
Superior coaching/leadership skills
Ability to demonstrate support of company goals and direction positively in words and actions
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Must be able to stand, sit or walk for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Nice To Haves

One to three years Sports Book experience preferred.

Responsibilities

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book.
Manager the operational cost of the sports bon, with a focus on labor costs and inventory management/control.
Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book.
Mentor employees to help them become better ticket writers.
Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.
Handle escalated customer complaints/issues as needed.
Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations.

Benefits

Professional and leadership development
Paid breaks and a free meal during each shift
PTO/FTO
Access to the on-site team member gym
Health and Wellness benefits after 90 days of service
On-site Wellness Center and monthly health and wellness initiatives
Employee Assistance Program
Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
Optional 401(k) plan eligibility after 90 days of service
Sign on bonus for select positions