Sportsbook Cashier - On Call (Tips Included)

JACK Entertainment•Cleveland, OH

About The Position

Reporting to the Sportsbook Supervisor, the Sportsbook Cashier is responsible for accurate cash handling and providing superior guest service. The Sportsbook Cashier is responsible for supporting the retail sportsbook operation to consistently provide betJACK customers with an outstanding experience that exceeds expectations. You will also be responsible for the sportsbook’s compliance with federal, state and local regulations.

Requirements

Basic math skills.
Proficient using point of sale terminals.
Must possess knowledge of sports betting markets, products and customer.
Meticulous cash handling practices.
Ability to work well in a fast-paced team environment.
Heightened attention to detail while recording guest information.
History of maintaining an accurate cash bank
Minimum 21 years of age.
Must be able to obtain, and maintain a Ohio Casino Control Commission Sports Gaming License

Nice To Haves

Previous cash handling experience required.
Sportsbook/casino experience preferred.

Responsibilities

Ensure strict compliance of all OCCC regulations and federal IRS requirements.
Write, verify and finalize payment on sports wagers.
Maintain accurate cash bank.
Answer questions relating to sports betting wagers and/or betJACK sportsbook app.
Provide superior customer service and build relationships with casino guests.
Own and organize a clean sportsbook counter area.
Follow service procedures, policies and standards and support the team.
Stay current on all compliance training and SOPs.
Adhere to quality and quantity standards and control mechanisms.
Accurately complete all required gaming forms, maintaining customer confidentiality.
Keep ahead of customer service industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
Performs additional duties as assigned.