Full Time Sports Shop Attendant

Pyramid Global Hospitality•Wesley Chapel, FL

5d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings. What you will have an opportunity to do: Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Pyramid Hospitality. The Sports Shop Attendant is the primary guest-facing representative for the Racquet Sports department. This role delivers exceptional service to tennis and pickleball guests by assisting with court reservations, lesson scheduling, program information, and payment processing while maintaining an organized and professional Sports Shop environment.

Requirements

High school diploma or equivalent
Previous customer service experience preferred
Resort, retail, or sports facility experience a plus
Basic computer proficiency; POS/reservation system experience preferred
Strong communication skills and attention to detail
Ability to work weekends and holidays
Ability to stand for extended periods
Ability to move throughout racquet facilities
Ability to lift up to 25 lbs occasionally

Responsibilities

Greet and assist tennis and pickleball guests in a professional and welcoming manner
Provide accurate information regarding programming, lesson locations, court assignments, and schedules
Book court reservations and schedule private/group lessons
Process charges, including room postings, member accounts, cash, and credit card transactions
Maintain Sports Shop cleanliness and organization
Perform opening and closing procedures
Communicate schedule updates and guest needs to racquet sports staff
Resolve guest concerns or escalate to leadership when appropriate
Follow all Pyramid Global Hospitality and Saddlebrook Resort policies and procedures