Sports Grill Attendant

Spokane Tribe Resort & Casino•Airway Heights, WA

21d

About The Position

The individual in this position is responsible for providing food and beverage to guests in a quick, efficient, and courteous manner as well as have some basic culinary skills. Performs responsibilities in accordance with all Company standards, policies, and procedures.

Requirements

Practices, supports, and maintains the Mission, Vision and Values of Casino.
Welcome and connect with every customer. Discovers customers needs and appropriately suggests product to enhance service and meet sales goals.
Must have ability to: Use all equipment associated with the position, including but not limited to cash register, and computer keyboard.
Communicate effectively always, with customers as well as all levels of employees.
Effectively and efficiently move around work area.
Review and comprehend all necessary documentation.
Inspect and maintain areas for which responsible, as well as ability to distinguish between different denominations of currency and make change.
Perform several different duties including, but not limited to; lifting, pushing carrying, and pulling loads up to 50 pounds.
Walk, squat, stand, and twist to be able to lift, load, and unload items.
Basic math skills.
Verbal communication and customer service skills required.
Prior money handling skills, computer skills, required.
Must be knowledgeable in areas regarding operation of Commercial Espresso machines, cooking equipment and have a basic working knowledge of beverages.
These skills and abilities are typically acquired through completion of a high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience.
Must be able to obtain required food handlers’ certifications.
Strong guest service and problem-solving skills.
Able to Multitask in a fast-paced environment
Must be able to tolerate areas containing varying noise, smoke, and temperature levels
Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.

Responsibilities

Provide food and beverage to guests in a quick, efficient, and courteous manner.
Be familiar with the menu and the preparation of menu items.
Take guests orders and accurately input them into the computer/register.
Complete assigned side work and any additional tasks.
Ability to properly balance cash drawer.
Must be able to handle all cash transactions including credit cards, comps, promotions, coupons, discounts, and player points.
Prepare beverage and food of the highest quality by following standards of service for the Grab and Go.
Operate cash register and handles money.
Clean and maintain the appearance of all merchandise and customer areas.
Respond to customer inquiries and their requests.
Learn and demonstrate creating the Spokane Tribe Casino experience.
Must be able to multitask and assist customers swiftly and efficiently.
Must be able to effectively communicate and problem solve.
Report to supervisor or manager any customer complaints or issues.
Monitor stock and communicate with supervisor.
Secures the outlet for Opening and Closing.
Communicates guest opportunities and situations to management or relief personnel
Perform other tasks assigned.