Sport Operations Coordinator

Soccer Shots COUS•Burtonsville, MD

8d•$42,500•Onsite

About The Position

To coordinate all regional operations duties related to Soccer Shots. The Operations Coordinator will be asked to assist in the following functions: Program Coordination: Developing, planning & maintaining program seasons including master calendar and registration system. Managing the Program schedule, cancellations and rescheduling process, which includes but is not limited to, notifying parents, updating Facebook, updating calendars, and communicating updates with site/facility representatives and parents. Collaborating with Director of Operations and Coaching Department in scheduling, training & evaluating initiatives as needed; participate in planning & preparation for the seasonal instructor meetings. Collaborating with Director of Operations and Coaching Department to maintain the master coach schedule, handling cancellations and reschedules, as needed. Managing the registration and enrollment process at all sites. Delivering exceptional customer service with parents, directors, and partners to improve NPS scores. Coaching up to 10 sessions per week depending on business need Marketing and Communications: Assist with implementation of digital marketing plan for programs Scheduling and preparing all materials to promote the upcoming Soccer Shots season, including planning marketing routes Participate in running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, and in-school displays, distributing final reminders, placing bandit signs, and promoting public programs Represent Soccer Shots at industry events, open houses, etc. Sales/Growth Foster the relationship with current partners via site visits, attending events, call check-ins, etc. Provide leads in the territory served Use all available resources to maximize enrollment at assigned locations

Responsibilities

Developing, planning & maintaining program seasons including master calendar and registration system.
Managing the Program schedule, cancellations and rescheduling process, which includes but is not limited to, notifying parents, updating Facebook, updating calendars, and communicating updates with site/facility representatives and parents.
Collaborating with Director of Operations and Coaching Department in scheduling, training & evaluating initiatives as needed; participate in planning & preparation for the seasonal instructor meetings.
Collaborating with Director of Operations and Coaching Department to maintain the master coach schedule, handling cancellations and reschedules, as needed.
Managing the registration and enrollment process at all sites.
Delivering exceptional customer service with parents, directors, and partners to improve NPS scores.
Coaching up to 10 sessions per week depending on business need
Assist with implementation of digital marketing plan for programs
Scheduling and preparing all materials to promote the upcoming Soccer Shots season, including planning marketing routes
Participate in running program demos, distributing registration forms and brochures, hanging lobby and classroom posters, and in-school displays, distributing final reminders, placing bandit signs, and promoting public programs
Represent Soccer Shots at industry events, open houses, etc.
Foster the relationship with current partners via site visits, attending events, call check-ins, etc.
Provide leads in the territory served
Use all available resources to maximize enrollment at assigned locations