Sponsor Donor Processing Associate II

Compassion International•Colorado Springs, CO

2d•$19 - $23•Onsite

About The Position

As a Sponsor Donor Processing Associate, you play a critical role in how Compassion cares for its supporters. You will respond to and resolve sponsor and donor inquiries, providing information, communication, and service within a contact center environment. This role involves processing donations, managing cases, updating accounts and commitments, and handling exceptions received through various channels—including phone, mail, email, chat, and case submissions. You will also initiate outbound communication with sponsors and donors to clarify financial transactions, account details, donation methods and designations, and commitment information. These interactions typically follow automated workflows and exception resolution procedures. In addition, you will maintain accurate financial records and sponsor/child relationships within accounts. This includes allocating donations and commitments to the appropriate funds, reconciling donations, and preparing daily bank transaction transmissions as needed. Beyond transactional responsibilities, you will educate sponsors about Compassion’s child development programs, fostering sponsor satisfaction and loyalty. You will be expected to deliver exceptional service to both internal and external contacts, handling sensitive child-related information with care and discretion.

Requirements

High school diploma or equivalent
Proficient typing and computer skills
High level of organization and attention to detail
A love for Compassion’s mission and a heart to serve others

Nice To Haves

Data entry and/or customer service skills
ideally 1-2 years of experience in a customer service environment

Responsibilities

Maintain a personal relationship with Jesus Christ.
Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
Act as an advocate to raise the awareness of the needs of children.
Understand Christ’s mandate to protect children.
Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
Uphold and engage in Compassion’s core Cultural Behaviors.
Receive training to ensure competence for all Associate Level II tasks and functions, as well as specialized financial transactions and resolution, detailed customer account maintenance, and specialty account processing.
Provide back up and support on a regular basis.
Receive and/or respond to contacts, verbally and/or in written form (as applicable) from sponsors, fielding questions regarding numerous areas related to Compassion, sponsor accounts, country/child information, general information, and/or other ministry related information.
Initiate and maintain a high volume of regular sponsor accounts.
Research and resolve account problems, escalating to senior associates when needed.
Determine best pairings for sponsor-requested product and commitment levels, link sponsor to children and products in computer system.
Research and resolve journal entry errors or problems from personal contributions.
Work within the automated workflow system to allocate sponsor/donor monies to the appropriate funds or accounts, and maintain the sponsor/child relationship.
Apply appropriate coding procedures for allocation of funds to sponsor account, sponsorship and/or commitment.
Maintain assigned accounts and process exception transactions that require additional research than regular transactions.
Provide sponsors with excellent service that builds loyalty to Compassion and the overall mission of the ministry.
Resolve sponsor problems, answering questions accurately while adhering to published guidelines.
Follow protocol to offer options for an on-going relationship with Compassion and reinforce sponsor commitment to the ministry.
Communicating in a way that reflects and supports Compassion’s mission, values, vision and strategy.
Responsible for achieving individual performance and attendance metrics and contributes to overall service targets.
As directed, participate in available training and coaching opportunities to expand knowledge and abilities related to this role.