Sponsor Bank Program Manager

Stripe•Atlanta, GA

2d•Onsite

About The Position

The Sponsor Bank Program Manager will serve as the central point of contact for both VISA and Mastercard, ensuring compliance with their requirements and effectively managing relationships between Stripe MALPB and these key partners. This role involves collaborating with internal teams and stakeholders to align our operations with card network standards and regulatory expectations, contributing to the overall success of the MALPB. This role is not open to remote candidates. The successful candidate will need to reside in the Atlanta area.

Requirements

Education: Bachelor's degree in Business, Finance, or a related field; relevant certifications are a plus.
Experience:, 8+ years of experience working directly with card networks (VISA, Mastercard).
Understanding of Regulations: Strong knowledge of regulatory requirements and industry standards related to payment processing and the operations of card networks.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information to varied audiences.
Analytical Skills: Strong analytical skills with experience serving as a strategic thought partner to the business in solving novel or complex problems.
Interpersonal Skills: Ability to build and maintain relationships with diverse stakeholders and navigate complex situations diplomatically.
Team Player: A collaborative mindset, able to work effectively across different teams and departments.

Responsibilities

Relationship Management: Act as the primary liaison between Stripe MALPB and the card networks (VISA and Mastercard), fostering strong partnerships to facilitate communication and collaboration.
Strategic Initiatives: Assist in developing and implementing strategic initiatives related to card network relations to enhance operational efficiency and compliance.
Compliance Oversight: Ensure that the MALPB complies with the card networks' compliance programs, rules, and practices. This includes coordinating action plans to address any gaps identified in compliance reviews.
Issue Resolution: Address and resolve, including cross-functional coordination, any issues or concerns that arise with the card networks programs, including fraud risk management and chargeback monitoring, promptly and effectively, ensuring minimal disruption to operations.
Shared Services Management: Oversee the shared services between Stripe MALPB and SINC, ensuring that these services are delivered in accordance with the Intercompany Support Agreement and its respective Service Level Agreements (SLAs).
Collaboration with Internal Teams: Work closely with finance, compliance, and operational teams to align strategies and ensure a comprehensive understanding of requirements and processes.
Reporting and Documentation: Maintain accurate records and documentation of communications, compliance activities, and vendor performance, ensuring all necessary information is readily accessible.
Business Administration: Serve as the business administrator for the card networks' portals, managing access and ensuring that necessary information is accurately maintained.
Vendor Management: Coordinate with third-party vendors that support the Stripe MALPB, overseeing contracts, performance, and service delivery (in coordination with enterprise vendor management teams) to ensure alignment with the MALPB's objectives.