Splish Splash Retail & Games Sr. Supervisor

Parques Reunidos•Calverton, NY

1d•$21•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Retail & Games Sr. Supervisor oversees all aspects of Retail, Skill Games, and Arcades throughout the park. This position ensures a smooth and fun operation for guests, while remaining compliant with all applicable standards, policies, and regulations. We are currently looking for a: Splish Splash Retail & Games Sr. Supervisor

Requirements

High School Diploma desired; Equivalent work experience will be considered
3+ years of previous retail or merchandising work experience
1-2 years of previous supervisor experience leading a team of employees
Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to work flexible hours that extend beyond 9am to 5pm
Valid driver’s license with a good driving record
Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc.
Ability to speak with guests directly to resolve any guest concerns
Ability to cultivate and maintain relationships with internal and external stakeholders
Must possess strong leadership and employee motivations skills
Must possess proficiency with Microsoft Excel, Word, and Power Point.
Strategic vision and ability to “think out of the box”
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to remain sedentary for extended periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Nice To Haves

Bachelor’s degree in business management, marketing, merchandising, or related discipline highly desired
Previous amusement park, theme park, or waterpark experience a plus
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

Manage all aspects of the Retail and Games teams, along with any other assigned business units
Lead by example, attitude, and as a representation of Splish Splash core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Manage all aspects of Retail Department including store layout and pricing
Maintain extensive knowledge of available products and merchandise flow.
Maintain and submit accurate inventories for Retail in coordination with Revenue Director
Compare invoices with price sheets and monitor returns for credits
Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies
Maintain highest level of excellent customer service by listening attentively and promptly responding to guest questions, requests, and complaints
Work with vendors to create and approve custom artwork and products, analyze sales and inventory reports to make informed, data-based buying decisions
Facilitate physical inventory process of retail merchandise
Develop working relationships with external retail vendors and suppliers
Ensure compliance with all PCI related standards, policies and procedures
Ensure proper safety procedures are being followed, maintain accurate handling of money, and minimize loss.
Periodically audit the retail and games areas to ensure that they are neat, well-stocked, and operating up to company standards
Assist in other areas of park operations, as needed
All other duties as assigned by leadership