TABLE GAMES SUPERVISOR

The Pueblo of Sandia•Albuquerque, NM

1d•$31 - $39•Onsite

About The Position

Reports directly to the Pit Boss and is responsible for the operation of assigned tables during assigned shift and all personnel assigned to those tables. Responsible for adhering to the System of Internal Controls and federal cash reporting requirements. The Floor Supervisor has the ability to sign Request for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer and federal cash reporting documents. The Floor Supervisor has access to the pit podium, pit area, table banks and cards and dice in play. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.

Requirements

High School Diploma, GED certification or equivalent.
Two (2) years progressive responsible experience in casino Table Games.
Must be at least 21 years of age.
Must be able to read, write and speak English fluently.
Must be able to obtain and maintain the required STGC Gaming License.
Will require a pre-employment and random drug screening.
Ability to supervise and direct the work of employees.
Ability to deal effectively with the public.
Ability to work odd and unusual hours, including nights, weekends and holidays.
Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
Ability to write and prepare standard reports and documents.
Knowledge of all Table Games rules and regulations.

Responsibilities

Oversees total operation of the assigned pit area.
Communicates information to incoming relief.
Complies with all dealing procedures.
Must have a total understanding of procedure manual for games supervised.
Ensures maximum game protection.
Responsible for dealing rotation.
Protects all sensitive equipment, (Cards, dice, shoes, etc.)
Ensures strict compliance with Sandia Casino System of Internal Controls.
Trains and helps develop supervisor’s skills.
Responsible for accurately tracking bankroll of players and players buy-in, average bet, and time played.
Counsels and works with dealers on procedural problems.
Provides excellence in customer service and ensures the same of all employees.
Assists Pit Boss in completing all duties.
Deals effectively with customer problems/complaints.
Maintains proper bankrolls for all tables assigned.
Accurately determines table win/loss.
Serves as a role model for subordinates.
Assists with tournaments and promotions.
Accurately tracks table drops.
Evaluates subordinates and completes performance appraisals.
Promotes Player’s Club and signs new players up for card membership.
Performs additional duties and responsibilities as assigned or necessary.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.
Provides immediate supervision to front line Team Members.
Sets business parameters and delegates day-to-day tasks to achieve operational objectives.
Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members.
Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.
May support management in the completion of administrative responsibilities.
Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale.
Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support.
Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.