Splish Splash H2Go Lead

Herschend•Calverton, NY

3d•$18•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The H2Go Lead oversees the daily operation of the H2Go Booth and H2Go Operations, while also acting as a liaison between management and employees. We are currently looking for a: Splish Splash H2Go Lead

Requirements

Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Demonstrated ability to successfully perform all swim tests, water rescues, assists
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
Ability to take control of emergency and intense situations while remaining calm
Ability to manage crowd control during emergency situations
Must demonstrate a willingness to learn and ability to follow instructions
Must be guest-focused and work well with other team members and supervisors
Ability to work independently with minimal supervision
Ability to stand or walk for extended periods of time
Ability to frequently kneel, stoop, bend, squat, twist or reach above shoulder-level
Ability to use hands to grasp, finger, handle, or feel
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds.

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Assist with the daily operations of the H2Go team and any other assigned departments
Lead by example, attitude, and as a representation of Splish Splash core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation and training.
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Coordinate and oversee staffing and operation of all H2Go Booth and H2Go operations daily.
Continuously train H2Go Cashiers and H2Go Attendants in park procedures and policies.
Notify proper management in cases of emergency.
Ensure all opening and closing procedures have been done properly for assigned facilities.
Assist guests with comments, suggestions, or complaints.
Provide knowledge of H2Go levels.
Manage ride queues and update line times.
Oversee H2Go equipment and ensure everything is in working order.
Assist in any areas that are busy and manage H2Go Booth queue.
All other duties assigned by leadership.