Splish Splash H2Go Host

Parques Reunidos•Calverton, NY

4d•$18•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. H2Go Hosts play a pivotal role in various operations and guest experiences here at the park. H2GO Hosts will assist guests as they enter the rides with H2GO products, answering questions and handling product-related issues in a timely and friendly manner. The key to a great Host is always having a smile on their face, being interactive and proactive with the guests, and being able to answer any questions about the park. Hosts must be friendly, great at communication, and outgoing! We are currently looking for a: Splish Splash H2Go Host

Requirements

Must be 14 years of age or older to comply with New York Child Labor Laws.
Ability to work flexible schedules including evenings, weekends, and holidays
Must be guest-focused and recognize the importance of following all safety guidelines
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Continuous exposure to outdoor aquatics environments, and/or sales booth environments.
Continuous exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to loud noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Ability to read, write, and speak fluent English

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Greet guests in a fun and welcoming manner!
Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
Operate all POS equipment accurately to finalize all pass and product purchases
Be accountable and accurate on cash handling and/or Point of Sale (POS) activities
Maintain knowledge of current sales and promotions; promote these events to prospective guests
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Direct both H2Go Pass and non-H2Go Pass guests to specified points in the ride line to ensure proper merging.
Collaborate with ride operations staff to ensure guests are loaded on ride in a timely manner.
Continually enforce all park rules while dispatching and attending all slides and attractions.
Provide a safe and clean facility by effectively managing attractions and grounds
Assist other departments with various job duties, including but not limited to, Grounds and Park Services.
Escalate issues, complaints, or questions to the appropriate Splish Splash department head or leader
All other duties assigned by leadership