Splish Splash Cabana Server

Parques Reunidos•Calverton, MD

2d•$17•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Cabana Servers are responsible for waiting on private cabana customers, while providing excellent customer service and courteous, friendly guest interactions. The ideal candidate for this role will possess a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience. We are currently looking for a: Splish Splash Cabana Server

Requirements

Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Ability to refrain from on-the-job consumption of alcohol
Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for periods of time, while using a computer or POS
Ability to withstand heat and humidity from food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
Ability to consistently use hands to grasp, control, move objects/tools
Ability to use step stools, as needed
There are no minimum educational requirements for this position
Must be Bartender/Server Certified (TIPS, RAMP, I-PACT, or similar) or become so within 30 days of hire, when required by state and local guidelines.
Must become Food Handler Safety Certified (ServSafe or similar) or become so within 30 days of hire, when required by state and local guidelines.
Ability to read, write, and speak fluent English

Nice To Haves

Previous server experience a plus but not required
Previous experience with alcoholic beverage serving and associated regulations would be helpful
Spanish or other bilingual language skills are a plus.

Responsibilities

Greet guests in a friendly and professional manner and escort them to their cabana
Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
Maintain professional appearance and adhere to uniform standards
Be pleasant and conversant with guests and provide general park knowledge, as needed
Present menus to guests and promote specials and/or specialty house drinks
Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
Accurately take food and drink orders for cabana guests and/or explain how to mobile order
Serve cabana guests in a timely, friendly, and courteous manner
Periodically check on guests to ensure all needs and expectations are being met
Continuously monitor guests for potential intoxication and determine when alcohol service should cease
Assist bartenders with drink preparation, when needed
Adhere to all bar related safety training protocols
Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
Sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests
Execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas
Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
All other duties assigned by leadership