Splicing/Service Technician

Hiawatha Communications Inc•Brimley, MI

About The Position

Locally-owned and operated Hiawatha Telephone Company is currently seeking the ideal candidate to join its successful team as a Splicing/Service Technician (SST). Splicing Service Technicians are responsible for providing top-notch customer service in all outside plant operations, including, but not limited to: Customer premises, fiber huts, and field operations. Primary functions include but are not limited to; construction and maintenance of our ever-growing fiber network, troubleshooting fiber optic issues, determining fault locations, and making necessary repairs to restore fiber services.

Requirements

Telco/Plant Operations Carrier Trunk Systems
Utility Construction IP Technologies
Electrical Technology Utility Locating
Fiber Optic Network Systems LAN/Ethernet Wiring
Fiber and Copper Splicing
Excellent in communicating both in writing and verbally
Strong attention to detail
Ability to follow written and verbal instructions
Recordkeeping
Data entry
High-level of customer care and service
High School Diploma or Equivalent (Required)

Nice To Haves

2+ years' experience
Vocational Training or Apprenticeship

Responsibilities

Installing, repairing, and maintaining residential and business telecommunication systems and internet operations.
Interaction with co-workers and/or subscribers shall be performed with the highest level of service, respect, and customer care.
Work with subcontractors to coordinate response tasks to complete fiber construction projects
Connect, troubleshoot, and test customer's wireless internet connection at the subscriber's premise while providing the best recommendations on where to place modems and other peripherals associated with an in-home or business internet connection and/or telephone connection.
Work closely with inter-department core teams to process orders, complete projects, and also fulfills tasks independently.