Specialty Tooling Technician

GRANQUARTZ

1d

About The Position

The Specialty Tooling Technician is responsible for weekly travel to the customer site for the initial set-up, and installation, as well as troubleshooting of CNC Tools and CNC Machinery. The Specialty Tooling Technician will also educate and train customers on the proper tool and machinery usage and maintenance. This position is also viewed as a solutions specialist who relays customer needs and interests to the sales team to optimize CNC machinery and specialized tooling products and services offered by the company.

Requirements

• CAD / CAM experience in programming
• Operational experience in running a CNC in the Stone Industry
• Understanding of Diamond Tooling
• Understanding of CNC operations and maintenance
• Excellent analytical skills and comfort with mathematics
• Mechanical aptitude
• Advanced troubleshooting abilities
• Detail orientated
• Must be able to travel and have a valid driver’s license, with the ability to rent a car
• Must be eighteen (18) years of age or older
• Must be able to pass pre-employment drug screening and background check
• Proximity to a major airport is preferred

Responsibilities

• Weekly travel. The technician will travel Monday – Friday most weeks, including overnight stay(s). The company will reimburse all approved travel expenses.
• Facilitate and set up CNC tools
• Assist, educate, and train customers with the set-up of products to integrate with customer’s current components
• Training customer CNC operators onsite in their Fabrication shops. The technician will be teaching the company productivity plan for CNC which consists of dressing and calibrating by hand and with ZOLLER.
• Diagnose and fix issues with the customer that involve performance issues with the tooling purchased from the company.
• Educate and train the customer on the system of tool maintenance as determined by the company. Lack of Maintenance, operator error, and machine tolerances are all issues that will impact the tooling performance.
• Work with customers to best identify inefficiencies in their processes.
• Explain the benefits of additional tools and services to the customer, and partner with the sales team on the customer’s interests to increase sales of products and services.
• Additional duties as assigned.

Benefits

• Competitive base salary and full benefits (medical, dental, 401(k), PTO).
• A collaborative, entrepreneurial culture built around excellence, accountability, and customer focus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees