Specialty Pharmacy Program Analyst - Manufacturing Liaison

Orsini - Rare Disease Pharmacy Solutions•Columbus, OH

46d•$55,000 - $60,000•Remote

About The Position

The Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients. The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participate and facilitate manufacturer status update meetings, ensure manufacturer contract obligations met, and provide prompt follow-up on inquiries from assigned manufacturer(s). Works as part of account team to build strong manufacturer relationships. The analyst will support internal therapy team by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities. The analyst will be actively engaged in manufacturer program manager and therapy team to ensure program requirements are met and program is operating as designed.

Requirements

Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered.
Must have experience working in manufacturer settings and/or with manufacturer account representatives. Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred.
Excellent verbal and written communication skills
Intermediate knowledge of Microsoft Excel Required
Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
Ability to work well in a team environment and provide support to other team members.
Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
Ability to be detailed oriented and flexible to changing priorities.
Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
Ability to multitask and deliver on tight deadlines.
Ability to work well in a fast-paced environment.

Nice To Haves

Pharmacy Technician License Preferred
National Pharmacy Technician Certification Preferred

Responsibilities

Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
Collaborates with internal SPP teams or team members to expedite patient processing as needed.
Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
Attend scheduled manufacturer, program manager and therapy team meetings.
The duties listed above are not exhaustive. Responsibilities may be modified or expanded based on the evolving needs of the business.