Specialty Pharmacy Patient Care Coordinator
About The Position
Overview: MedOne is seeking a Certified Pharmacy Technician to deliver concierge-level support that helps members access specialty medications, including those sourced internationally. In this dynamic role, you'll guide patients through enrollment, financial assistance, and medication coordination while serving as a trusted liaison between providers, pharmacies, and care teams. About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
Requirements
- 1 year minimum of customer service experience
- Pharmacy Technician Certification is highly encouraged. If you don't have it, you will be required to obtain it within one year of employment.
- Strong knowledge of Microsoft Office products including Word, Excel, and Teams
- Customer empathy skills and proficiency in de-escalating challenging situations
- Excellent interpersonal, written, and verbal skills
- Detail orientated, able to work independently, meet deadlines, establish priorities, and be flexible
- Demonstrated ability to work effectively in a call center or office environment
- Must be able to stand/sit for long periods of time within limited space
- Must be able to life up 25 pounds
Responsibilities
- Support members in accessing resources and the appropriate site(s) of care, with specialty pharmacies, including internationally sourced partners
- Provide program and product specific financial knowledge
- Direct and support members with completion of enrollment requirements
- Convey pharmacy and claim details in easy-to-understand terms to callers
- Provide excelled member relations and concierge level style of services
- Comprehend and explain step therapy and copay requirements
- Act as a liaison between members, providers, pharmacies, and care facilities
- Coordinator scheduling of specialty medication delivery
- Utilize basic de-escalation techniques
- Maintain and be proactive with assigned case load and timely updates
- Prepare and provide clear communications verbally and in written formats
- Support operations of MedOne Member, Clinical, and Pharmacy services
- Align with, and support MedOne’s Core Values
Benefits
- Competitive salary and bonuses that reward your performance.
- Comprehensive health, dental, and vision insurance + additional benefits
- 401(k) with company match to secure your future.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
- A vibrant and collaborative work culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
