Specialty Pharmacy Technician – Patient Care Coordinator

Vital Care of Meridian•Meridian, MS

About The Position

Recognized as a “Best Place to Work Modern Healthcare” – Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters. Vital Care is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations. Job Summary: The Specialty Pharmacy Technician - Patient Care Coordinator is primarily the first contact for both referral sources and patients with our pharmacy. As such, the technician should strive to build relationships with these customers to increase satisfaction, compliance, and referrals.

Requirements

Experience in pharmacy practice or health care setting helpful.
Good interactive skills with employees, supervisors, referral sources, and consumers.
Must have a high school diploma or equivalent.
Must be 18 years of age.
Completion of pharmacy technician training preferred.
Registered with State Board of Pharmacy in Mississippi.
The employee must be able to: Estimate May require extended periods of sitting. 6-8 hours May require frequent use of computer keyboard & sitting for extended periods of time. 6-8 hours May require standing for extended periods. 1-2 hours May require lifting over 40 lb. <1 hour May require use of latex products. <1 hour

Responsibilities

Primarily responsible for assisting Vital Care Rx processes through to completion.
Answer phone & assist customers.
Intake/Process referrals through to completion.
Work fax cue.
Send fax confirmation.
Identify & complete necessary PA’s.
Contact patient(s) to make arrangements of financial responsibility & set up delivery.
Assist with enrollment of PAP if necessary.
Follow-up with insurance status if needed.
Notify referral source of status & start of care.
Ensure proper reimbursement by third party.
Obtain copay collection prior to shipment.
Process labels, blister pack (if necessary) & pack Rx’s for shipment daily.
Document all correspondence in CareTend Progress Notes.
Track refills & schedule accordingly with patients to assure timely delivery.
Ensure needed paperwork is maintained in CareTend according to document key.
Ensure accreditation standards/objectives are being followed.
Be aware of changing AWP/Costs to ensure optimum reimbursement is obtained.
Manage & properly control inventory.
Check in daily orders & input into Caretend.
Ensure inventory is stored properly.
Process returns of unused/un-needed meds.
Pull out of dates.
Ensure needed data points for reports are entered into CareTend.
Be knowledgeable of our services and be able to help educate staff/referral source.
Work with marketing staff to identify & correct opportunities with referral sources.
Communicate with office/marketing staff about clinics preferably through email.
Assist elsewhere in the office when and if possible, to the best of your ability.

Benefits

Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid Paternal Leave.
Volunteerism Days off.
Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching and tuition reimbursement.
Employee assistance programs include mental health, financial and legal.
Rewards programs offered by our medical carrier.
Professional development and growth opportunities.
Employee Referral Program.