Specialty Client Service Representative (Surgery)

VCA Animal Hospitals•Los Angeles, CA

4d•$20 - $24•Onsite

About The Position

Join Our Team as a Surgery Department Customer Service Representative (CSR)! Who We Are: VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. https://vcahospitals.com/animal-specialty-emergency About Us: At VCA Animal Specialty & Emergency Center (ASEC), we are a multi-specialty and emergency practice located in the vibrant community of West Los Angeles. Our commitment to providing exceptional veterinary care has made us a cornerstone in the community for over 15 years. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology. To learn more about us, visit our website: VCA ASEC Website. Why We Need You: As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are on a mission to expand our team and elevate our customer service to new heights. What this job entails: In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable.

Requirements

3+ years of experience in client service
Reliability
Desire to exceed client expectations of service
Strong attention to detail
Compassion for pets and people
Thriving in a fast-paced environment and managing well under pressure
Exceptional communication skills
Responsible, honest and accountable
High emotional intelligence
3+ years customer service/reception experience required
Previous experience in medical, dental or veterinary hospital required
Exceptional verbal communication skills required
Able to work week days and weekends
Able to multi-task in fast paced environment
Computer literate

Nice To Haves

Previous experience in the medical field
Experience in veterinary medicine, with specialty medicine experience being a plus

Responsibilities

Warmly greeting clients in person or over the phone.
Handling telephone calls, texts, emails, WOOFware and Teams messages.
Managing patient check-ins, appointment scheduling, and confirmations.
Explaining treatment plan fees and invoicing to clients.
Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
Offering alternate payment methods to clients.
Managing patient records for appointments.
Overseeing electronic medical records, reports, and correspondences.
Ensuring appointments, medical records, and electronic payments are well-organized.
Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
Making quality decisions to choose the most appropriate course of action.
Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
Participating in webinars and other continuing education opportunities to expand your knowledge and skills.