Specialty Case Manager - Mental Health 629
About The Position
At Telecare’s Valley Vista PSH, we don’t just provide a roof; we provide a foundation for a new life. As a Specialty Case Manager, you are the subject matter expert on our team. While you provide general support to help residents maintain their housing, you also bring a "superpower"—a specialized knowledge base in Benefits, Education, or Employment—to help our clients navigate the complex systems that stand between them and total independence. In partnership with San Diego Behavioral Health Services and the San Diego Housing Commission, you will be a visible, supportive presence in the community, meeting residents where they are—whether that’s in their apartment, at a local coffee shop, or in our communal spaces. Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. In partnership with San Diego Behavioral Health Services and the San Diego Housing Commission, Telecare offers onsite supportive and case management services for persons residing at Valley Vista Permanent Supportive Housing (PSH). All referrals to Valley Vista PSH are prioritized and matched by the region’s Coordinated Entry System (CES). Service participation is voluntary and not required to reside at Valley Vista PSH. Telecare works with tenants to engage them in services according to their behavioral health and case management needs. Services are provided throughout the community based on preference: onsite in community space, in your unit, or in the community, if appropriate. These services focus on housing stability and retention, including but not limited to: 1) Outreach and engagement services addressing housing stabilization and case management needs, 2) Behavioral health assessment, screening, care coordination, and referrals for residents at high risk and in need of more intensive behavioral health services to maintain housing, 3) Addressing ongoing behavioral health care coordination needs, and 4) Offering site-wide community integration opportunities (BBQs, celebrations, tenant education, and other groups).
Requirements
- High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; OR Associate’s degree and two (2) years of experience; OR Bachelor’s degree in Social Services
- Must possess at least 1 year of experience in the area of specialty served (e.g. Benefits, Educational, Employment, etc.)
- Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
- Willingness to use your personal vehicle to drive clients to appointments and groups, etc.
- Willingness to use your personal vehicle to attend meetings, etc.
Responsibilities
- Be the Specialist: Serve as the team’s "go-to" expert in a specific area (e.g., navigating SSI/SSDI, vocational training, or educational enrollment).
- Champion Housing Retention: Provide intensive outreach and care coordination to help high-risk residents stay housed and stable.
- Foster Community: Organize and lead site-wide integration opportunities, from educational groups to community BBQs.
- Navigate the System: Use your personal vehicle to escort clients to essential appointments, ensuring they never have to face a daunting bureaucracy alone.
- Collaborate for Recovery: Work alongside a compassionate team to create individualized recovery plans that honor each resident's "health, hopes, and dreams."
Benefits
- Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.
- Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
- Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship
- Online University Tuition Discount and Company Scholarships
- Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
