Specialty Attractions Cashier

Mall of America•Bloomington, MN

2d•Onsite

About The Position

PURPOSE: To provide exceptional guest service to all guests at Mall of America. To maintain welcoming and inviting attractions through cleaning, open communication, and prioritizing safety.

Requirements

Must be at least 16 years of age.
Strong attention to safety and detail.
Basic computer skills.
Basic math skills.
Understanding of USD currency.
Outstanding guest service skills.
Excellent verbal communication skills.
Multi-tasking skills.

Nice To Haves

Previous guest facing retail experience preferred.
Previous cash handling experience preferred.

Responsibilities

Provide exceptional guest service by greeting and conversing with guests and determining their needs.
Operate the MATRIX ride, and the Human Crane, remaining in ride area when guests are present. Properly enforce all height and rider safety requirements.
Properly harness and secure guests prior to them entering the attraction.
Ensure loose articles are properly stored.
Perform equipment inspections for safety when opening the attractions and prior to each use.
Remain calm and give clear instructions during emergency situations.
Handle guest concerns calmly and efficiently.
Understand and participate in emergency procedures including but not limited to take down procedures, emergency weather, and lockdown procedures.
Monitor guests throughout their experience to ensure all safety guidelines are followed.
Refill prize selections as needed.
Understand specific product area knowledge including features, similar products and benefits.
Clean, stock, organize, and maintain specific product displays as directed.
Ring and count out funds accurately and timely following established cash handling procedures.
Understand and explain various tickets to guests and assist them in purchasing tickets they need.
Maintain safety and cleanliness of work locations and report any unsafe conditions to leadership in a timely manner.
Regularly work independently and with minimal supervision.
Remain calm and professional while assisting upset guests.
Cross train with other departments and regularly be assigned to assist as needed.
Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
Other duties as assigned.

Benefits

team member discounts
free Nickelodeon Universe ride passes
Teladoc
Employee Assistance Program
generous tuition reimbursement
FREE Metro Pass Universal Pass
comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
401(k) match
short term disability
long term disability
paid parental leave
paid vacation