About The Position
~ Opportunity for ASE-Certified Auto Technicians ~ Location: Work from Home – Indiana residents | Initial on-site training – Saginaw, Michigan Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants. Be the first line of defense in solving new and challenging vehicle repair issues. Why Apply Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you. Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more. What to Expect Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email. You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs. Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office. Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders. Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry. Want to Learn More? Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: https://insde.co/o9tc ) Watch this video to discover more about what you can expect in this role: (direct link to video: https://mrly.info/5ja ) Have Questions? Engage directly with our Talent Acquisition (TA) team via live chat during business hours: careers.morleycompanies.com Chat hours: M-F 8 a.m. - 5 p.m. Eastern time / 7 a.m. - 4 p.m. Central time; closed on some holidays TA will respond to after-hours questions the next business day.
Requirements
- Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
- Able to use electronic service manuals
- High school diploma or equivalent
- Five or more years of recent experience as a mechanic in a full-service shop
- Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
- Valid driver's license
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work shifts within the center’s hours of operation: Monday - Friday 7 a.m. - 8 p.m. Eastern time / 6 a.m. - 7 p.m. Central time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
- Indiana resident
- Secluded and distraction-free work environment
- Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported
Nice To Haves
- Electric vehicle (EV) experience
- Microsoft Office experience
- Typing skills
Responsibilities
- Assist field service techs through inbound and outbound phone, chat and email.
- Specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
Benefits
- Medical, dental, vision and life insurance
- 401(k) with match
- Paid time off
- Paid holidays
- Medical and prescription coverage, including free annual physicals
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- Flexible spending account (FSA)
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
