Specialized Technical Automotive Consultant (Work at Home - Ohio)

Morley

5d•Remote

About The Position

~ Opportunity for ASE-Certified Auto Technicians ~ Location: Work from Home – Ohio residents | Initial on-site training – Saginaw, Michigan Are you ready to shift gears from the physically demanding environment of a service garage and leverage your extensive auto tech experience in a work-from-home role at Morley? Support a domestic OEM brand by joining our award-winning group of more than 200 ASE-Certified Technical Automotive Consultants. Be the first line of defense in solving new and challenging vehicle repair issues. Why Apply Enjoy a more balanced lifestyle working Monday through Friday from the convenience of your home. No daily commute, less stress, more time for you. Receive a steady paycheck and excellent benefits including medical, dental, vision and life insurance; 401(k) with match; paid time off; paid holidays; and more. What to Expect Utilize your technical experience and listening skills to assist field service techs through inbound and outbound phone, chat and email. You'll specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs. Your journey starts with an initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office. Benefit from continuous support and resources including access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders. Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry. Want to Learn More? Read about a day in the life of a Morley Technical Automotive Consultant (direct link to article: https://insde.co/o9tc ) Watch this video to discover more about what you can expect in this role: (direct link to video: https://mrly.info/5ja ) Have Questions? Engage directly with our Talent Acquisition (TA) team via live chat during business hours: careers.morleycompanies.com Chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays TA will respond to after-hours questions the next business day.

Requirements

Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
Able to use electronic service manuals
High school diploma or equivalent
Five or more years of recent experience as a mechanic in a full-service shop
Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
Valid driver's license
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center’s hours of operation: Monday - Friday 7 a.m. - 8 p.m. Eastern time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Ohio resident
Secluded and distraction-free work environment
Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported

Nice To Haves

Electric vehicle (EV) experience
Microsoft Office experience
Typing skills

Responsibilities

Assist field service techs through inbound and outbound phone, chat and email.
Specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.

Benefits

medical
dental
vision and life insurance
401(k) with match
paid time off
paid holidays
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)