Specialized Customer Solutions Representative

ASSA ABLOY • Mason City, IA

10h • Onsite

About The Position

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts? If you answered yes to these questions, then this position could be for you! Curries, an ASSA ABLOY brand, is looking to add a Specialized Customer Solutions Representative to our manufacturing facility located in Mason City, Iowa. This is a full-time, on-site role reporting directly to the Customer Service Manager. Come see who we are at: www.assaabloy.com Our team is growing and there has never been a more exciting time to join us! What would you do as our Specialized Customer Solutions Representative? You would play an integral role in ensuring the success and satisfaction of our customers. You will be responsible for providing front-line support, follow-up and assisting with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors. You would also: Manage customers' technical and complex inquiries, issues, and complaints to ensure high customer satisfaction for a company. Handle and support a customer's complete order process which includes pre-sales and post-sales service functions. Provides effective solutions and support to ensure that all customers are satisfied. Qualify customers, ask questions to learn about their needs, answer questions, and resolve problems. Support the company's sales, service, and administrative departments. Collaborate with management to keep updated on new products, services, sales promotions, and policies. Interact with customers and listen to and address their questions and concerns. Demonstrate, explain, and recommend solutions, products, or services, and convert to sales when appropriate. Suggest areas of improvement to management staff to increase customer satisfaction. Identify and recommend needed updates to policies and procedures as needed. Compile information from customers, examines problems, and gives information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance. Expedite orders when necessary. Investigate and correct errors, following customer and company records. Submit complaints of product or service failure to appropriate department(s) for investigation. Place outbound calls and other communications to customers to notify them of updates, including availability of new products and services, changes in order status or price changes

Requirements

• High School degree or GED equivalent required.
• Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word

Nice To Haves

• Bachelor’s degree or additional studies in Business, Engineering, or a related area a plus.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Knowledge or exposure to ERP systems and shipping software a plus.

Responsibilities

• Manage customers' technical and complex inquiries, issues, and complaints to ensure high customer satisfaction for a company.
• Handle and support a customer's complete order process which includes pre-sales and post-sales service functions.
• Provides effective solutions and support to ensure that all customers are satisfied.
• Qualify customers, ask questions to learn about their needs, answer questions, and resolve problems.
• Support the company's sales, service, and administrative departments.
• Collaborate with management to keep updated on new products, services, sales promotions, and policies.
• Interact with customers and listen to and address their questions and concerns.
• Demonstrate, explain, and recommend solutions, products, or services, and convert to sales when appropriate.
• Suggest areas of improvement to management staff to increase customer satisfaction.
• Identify and recommend needed updates to policies and procedures as needed.
• Compile information from customers, examines problems, and gives information or assistance regarding accounts, product availability, pricing, changes in service, discontinuance, shipping, operation and maintenance.
• Expedite orders when necessary.
• Investigate and correct errors, following customer and company records.
• Submit complaints of product or service failure to appropriate department(s) for investigation.
• Place outbound calls and other communications to customers to notify them of updates, including availability of new products and services, changes in order status or price changes

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Gym reimbursement
• On-site Health Clinic
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees