Speciality Client Partner - High Tech/Manufacturing (Remote anywhere US)
About The Position
We are currently seeking a Speciality Client Partner - High Tech/Manufacturing (Remote anywhere US) to join our team in Plano, Texas (US-TX), United States (US). Check us out: LAUNCH by NTT Data We create digital experiences that move millions & are the catalyst you need to build better, bolder products. We exist to help you strategize, ship, and scale provocative digital experiences that connect with your customers and drive growth. You will be joining a team of digital, strategy, product design, and engineering experts bringing digital product transformations to some of the world’s most interesting brands. The Role As a Client Partner at Launch, you’ll be the primary steward of executive relationships across a portfolio of clients in Manufacturing. Your mission is to ensure client satisfaction, deepen partnerships, and drive sustainable growth through a focus on strategic account management. You’ll collaborate closely with Launch teams—strategy, design, engineering, and product—to anticipate client needs, co-create value, and position Launch as a long-term trusted partner. This role emphasizes consultative and solution-based selling, growing existing accounts, aligning solutions to client priorities, and ensuring delivery impact translates into business outcomes.
Requirements
- 10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms.
- 5+ years’ experience selling in digital product design, user experience, research, and innovation areas.
- 5+ years experience of digital transformation, product-led approaches, and innovation strategies.
- 8+years of experience in Hi Tech/Manufacturing.
- Familiarity with modern software development lifecycles and digital delivery methodologies.
- Strong business acumen, with the ability to connect technology to business outcomes.
- Exceptional communication, negotiation, and executive presentation skills.
- High emotional intelligence and relationship management expertise
Responsibilities
- Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities.
- Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements.
- Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs.
- Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes.
- Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle.
- Co-create client roadmaps and value metrics that track impact over time.
- Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities.
- Manage portfolio P&L, ensuring account profitability and financial health.
- Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients.
- Mentor and support teams working across your accounts to ensure continuity, quality, and client delight.
Benefits
- Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
