Group Director, Client Partner - US Remote

DEPT®

10h•Remote

About The Position

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sht done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: Group Account Directors at DEPT® lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other ‘Directors’ (e.g. Creative, Design). We expect Group Account Directors to be experts in truly understanding the clients in their portfolio’s business, challenges, goals, and SWOT, and have established relationships with the most senior levels on the client side in order to push their team outside of the box on driving innovation/strategy. Group Account Directors represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning. We are looking for a stellar, social-first Group Account Director with automotive client experience.

Requirements

12+ years experience in roles servicing clients in an agency environment
Experience managing large client, social AORs and agency teams
Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
Experience with campaign content production and budget management
Experience in leading a high-volume, multi service retainer(s) for brands/clients
Confident with both brand and conversion/direct-response campaigns
Experience leading, motivating, and coaching teams of 10+ people
Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development
Advanced problem-solving skills

Responsibilities

Work in partnership with senior clients to develop annual strategies
Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
Ensure client satisfaction by regularly communicating with senior decision-makers
Be responsible for high client retention and growth
Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
Lead new business pitches and proposals alongside leadership and growth team
Forecast, reconcile and monitor client revenue and profitability
Estimate, manage, monitor and reconcile client out-of-pocket funds
Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
Productize our services within a proposal and SOW
Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
Lead contract negotiations and oversee the implementation of commercial agreements
Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts
Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
Lead, line-manage, motivate and inspire a team
Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
Draw conclusions and actionable insights from analysis
Ensure delivery of work is to the highest possible standard
Contribute to the creative process by sharing their ideas and experience
Be accountable for high employee retention and managing direct reports’ growth