Title Specialist
About The Position
Manage incoming title issues across multiple channels—including email, text, and phone—providing timely, complete, and customer‑focused responses. Take full ownership of title-related concerns, resolving issues independently or escalating them to the appropriate department or specialist when needed. Process vehicle titles from various states, ensuring all documents are accurate, compliant, and fully marketable. Receive and sort incoming packages from UPS, FedEx, and USPS. Distribute title documents to the correct departments promptly and accurately. Review titles for errors, completeness, and legal compliance. Prepare and generate documentation required to ensure title marketability. Sort titles by VIN and route them to the correct buyer or destination. Upload verified titles into the system once accuracy and correctness are confirmed.
Requirements
- Title processing
- Document review
- Multi‑state title knowledge
- Attention to detail
- Communication and coordination
- Strong understanding of the title process
- Ability to troubleshoot and resolve title discrepancies
- Experience handling multi-channel communication (email, phone, text)
- 1+ years of experience in vehicle title processing or equivalent title‑related work
- Demonstrated success in managing title workflows and supporting related operations
- Strong written and verbal communication skills
- High accuracy and attention to detail in document handling
Responsibilities
- Manage incoming title issues across multiple channels—including email, text, and phone—providing timely, complete, and customer‑focused responses.
- Take full ownership of title-related concerns, resolving issues independently or escalating them to the appropriate department or specialist when needed.
- Process vehicle titles from various states, ensuring all documents are accurate, compliant, and fully marketable.
- Receive and sort incoming packages from UPS, FedEx, and USPS.
- Distribute title documents to the correct departments promptly and accurately.
- Review titles for errors, completeness, and legal compliance.
- Prepare and generate documentation required to ensure title marketability.
- Sort titles by VIN and route them to the correct buyer or destination.
- Upload verified titles into the system once accuracy and correctness are confirmed.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
