Specialist Vendor Liaison – SaaS Management

Transamerica•Philadelphia, PA

1d•$106,000 - $140,000•Hybrid

About The Position

Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica. We provide dedicated support to Transamerica and we bring all of Aegon's business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability the company’s technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe. The people we employ are incredibly diverse, both in terms of backgrounds and skill sets.  There are over 1,000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, and Hungary, Spain, and Hong Kong.  Our global teams are comprised of experts in the areas such as application development, information security, infrastructure services, data & analytics, risk & controls,  procurement, program management, and architecture.  With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees’ development.  In particular, our Talent Marketplace enables colleagues to take on gigs to broaden their experience and try out different responsibilities, which can be extremely rewarding. The most important quality in the people who join us is curiosity.  A lot of what we do is problem solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we’re always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things.  Technology is constantly, rapidly changing – we need you to help us continue to change with it. Job Description Summary: The IT Vendor Management Group serves as the single point of contact for approved vendor contracts and vendor compliance for the Technology organization. Responsible for vendor oversight, vendor execution, and strategic oversight for vendors providing services to Technology, onshore/offshore staff augmentation, and other forms of operational engagement services.

Requirements

Bachelor's degree in Computer Science or Business, or related area, or an equivalent combination of education and work experience
10+ years of experience in vendor management or similar role

Nice To Haves

Strong executive presence and presentation skills
Demonstrated ability to turn service requirements into contractual obligations
Strong negotiation skills and demonstrated ability to handle difficult performance and pricing negotiations
Extensive experience with Technology labor pricing and sourcing structures
Demonstrated ability to define and manage vendor management processes
Strong communication and listening skills, including the ability to facilitate meetings and effectively lead discussions
Ability to deliver results through influence and partnership across the organization at all levels
Excellent organizational skills and ability to work independently
Strong analytical skills

Responsibilities

Provides guidance and support to IT leaders, defining the right sourcing model and vendor obligations to deliver services efficiently and effectively.
Owns the oversight and management of strategic vendor relationships, responsible for ensuring successful partnerships are established and maintained.
Partners with IT senior leadership to define and communicate vendor expectations clearly and professionally, leading difficult pricing, contract, and performance management negotiations.
Develops internal and external (Vendor) SLAs and metrics necessary for monitoring the results of vendors.
Analyzes vendor performance data on a regular basis and performs follow up activities to ensure vendors adhere to company quality measures.
Conducts regular performance reviews with vendors and communicates needed improvements.
Determines internal and external (Vendor) reporting requirements and enforces the delivery of accurate and timely information.
Develops company guidelines, best practices and selection criteria for vendor selection and viability measures.
Monitors the results and identifies needed improvements through request for feedback.
Leads the organization in the application of vendor selection criteria processes.
Develops and manages RFPs in partnership with IT senior leaders and Procurement.
Works with legal and organization management to drive contractual or legal agreements through negotiation to final execution.
Provides ongoing management and oversight for vendor contracts once executed.
Works with various organizations for the completion of procurement, on-boarding and payment processing activities.
Responsible for oversight, reconciliation and approval of invoices, credits, and penalties in alignment with contractual commitments.
Compiles and analyzes trends that affect budgetary needs and supports the organization's budget cycle by providing vendor related information.
Develops opportunities to influence strategic vendors direction/initiatives to ensure they are aligned with the needs of the organization and drives year over year performance improvements from these vendors.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs