Specialist, Testing Services

Owens Community College • Toledo, OH

19h • $16 - $19

About The Position

This position is responsible for proctoring tests at the Toledo-area Testing Center and occasionally the Findlay-area Testing Center and Learning Center Downtown Toledo for new and continuing students as well as examinees from other institutions. Must be able to communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center. Essential Functions: Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center. Support testing operations at OCC locations. Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts. Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet. Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures. Interpret administration directions to student regarding tests and provide key to use external lockers for personal belongings. Schedule appointments for make-up, web, Pearson Vue, placement, ATI testing, and other tests administered by Owens Community College. Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center. Verbally report and complete written report of unusual testing situations. Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College.

Requirements

• Microsoft Office Suite, Excel, Word, Publisher, Banner, Ozone, Owens Internet, Intranet, and email
• Standardized and computerized test administration
• Good typing skills, multi-task oriented and able to work in a fast-paced environment, excellent customer service skills, excellent organizational skills, excellent time management skills, excellent oral and written communication, excellent interpersonal skills for work as a team member.
• Manage multiple tasks in a fast-paced environment.
• Work with individuals with different learning styles, communication styles, and backgrounds.
• Speak in front of people.
• Manage confidential information.
• Manage one’s time and work independently to achieve team goals.
• Able to learn computer skills needed for position.
• Able to calmly troubleshoot computer problems.
• Positive attitude, Friendly personality, Professional, Commitment to Owens, Enthusiastic, Energetic, Flexible, Personable, Reliable, Team player, Dependable
• High School Diploma or equivalent (G.E.D.)
• MS Excel, MS Word, MS Publisher, two years of administrative office and customer service experience, including dealing with confidential information.

Nice To Haves

• Associate degree or two-year technical certificate

Responsibilities

• Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
• Support testing operations at OCC locations.
• Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts.
• Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet.
• Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures.
• Interpret administration directions to student regarding tests and provide key to use external lockers for personal belongings.
• Schedule appointments for make-up, web, Pearson Vue, placement, ATI testing, and other tests administered by Owens Community College.
• Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center.
• Verbally report and complete written report of unusual testing situations.
• Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College.

Benefits

• A competitive benefit package and challenging work environment allows Owens to attract the most qualified individuals to support the College's mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED