Specialist, Technology Solutions and Digital Products - Scottsdale AZ
About The Position
OVERVIEW: This role will be responsible for communicating changes to the customer’s digital experience. In this role you will help to create and articulate the value of the enhancements and changes we are making to our digital products. This includes documenting those changes through various forms of media, not limited to release notes, short form videos, and collaborating with marketing on formal customer communication. A successful candidate can help us build excitement about the enhancements to our products and help tell the story of “what’s new?” Work closely with and be a part of our Digital Product team, helping to drive innovation for our customers. Our applications suite covers an extensive range of capabilities that our customers rely on a day-to-day basis and expect frequent new features. As we are global company, there are times when there is a need to collaborate with colleagues in other time zones, so occasional meetings outside of typical working hours can occur.
Requirements
- Preferred minimum of 3+ years of experience in marketing, sales enablement, or product.
- Experience in Logistics, Manufacturing, or Supply Chain sectors.
- Working on enterprise-level platforms.
- Skilled at working effectively with cross-functional teams.
- Change management.
- Excellent written and verbal communication.
- Ability to manage diverse workload independently.
Responsibilities
- Content Development & Resource Management Prepare launch kits and collateral for new product releases.
- Maintain and update product documentation and enablement content in a centralized knowledge base.
- Generate short-form content highlighting key capabilities through videos.
- Commercial and Customer Account Teams Enablement Coordinate and deliver product training sessions for sales, customer success, and support teams.
- Ensure consistent messaging and positioning by collaborating with Product Marketing and Digital Product Management.
- Feedback & Performance Tracking Gather feedback from internal stakeholders, including product teams as it relates to the user and customer experience.
- Suggest to product teams enhancements from feedback sessions and reporting.
- Monitor adoption and usage of digital products.
Benefits
- PTO
- 6 days sick time
- 9 paid holidays
- 1 paid "Personal Holiday"
- Company Bonus Plan
- 401(K) SAVE Plan
- Annual Fixed Contribution
- Medical, Dental, Vision, and Life & Disability coverage
- Voluntary Benefits
- Accident/Critical Illness/Hospital Indemnity Benefits
- Tuition reimbursement and student loan assistance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) with employer funding and wellness incentives
- Flexible Spending Account (FSA)
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
