Specialist, Team Member Relations

Pilot Company•Knoxville, TN

About The Position

Specialist, team member relations supports a fair, respectful, and compliant workplace by addressing employee relations concerns, conducting investigations, and providing guidance on HR policies and procedures. This role works closely with HR Business Partners, managers, and team members to resolve workplace issues, ensure consistent policy application, and promote positive team member experience.

Requirements

High school diploma or equivalent certificate required
Minimum one (1) year experience in human resources related field preferred
General knowledge of all company policies
General knowledge of federal and state laws concerning labor relations
Intermediate Microsoft Office skills
Strong organizational skills with attention to detail
Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
Demonstrate integrity and ethical behavior including but not limited to confidentiality
Able to work evenings, weekends and odd hours as needed

Nice To Haves

Bachelor’s degree in business administration, human resources management, employee relations or related field preferred

Responsibilities

Serve as a point of contact for employee relations inquiries, including workplace concerns, performance issues, policy interpretation, and conflict resolution.
Respond to team members concerns with professionalism, empathy, and discretion.
Support managers and team members through sensitive situations while ensuring consistency and fairness.
Conduct prompt, thorough, and impartial investigations into HR employee relations concerns.
Gather and analyze information through interviews, documentation review, and fact-finding.
Prepare clear, well-documented investigation summaries and recommendations.
Maintain accurate and confidential case files in accordance with company and legal requirements.
Interpret and apply HR policies, procedures, and guidelines consistently across the organization.
Ensure employee relations actions align with federal, state, and local employment laws.
Escalate complex, high-risk, or sensitive cases to senior HR or Legal partners as appropriate.
Provide day-to-day guidance to managers on performance management, corrective action, and team member conduct.
Support team members by explaining policies, procedures, and available resources.
Assist with documentation related to corrective actions, performance plans, and terminations.
Support delivery of employee relations and workplace conduct training.
Identify recurring employee relations trends and flag opportunities for proactive education or process improvements.
Partner closely with HR Business Partners, Talent, People Operations, and Legal to support consistent employee relations practices.
Contribute to continuous improvement of ER processes, tools, and documentation.