Specialist, Student Accounts
About The Position
Responsible for all student account functions including collection, customer service, and cash application. Essential Functions: Responsible for resolving all outstanding student accounts through telephone, mail, email, and direct contacts while exercising knowledge of college policies, FERPA, and FDCPA. Provide collection follow up. Work directly with other departments within the college to establish and maintain accurate follow up and resolution on applicable accounts. Utilize excellent verbal and written communication skills to facilitate problem solving and account resolution. Process Toledo drop box and mail payments. Responsible for maintaining accounting operations in accordance with Toledo Business Affairs and Controller's Office. Exhibit and maintain professional contact with the State of Ohio Attorney General's Office, outside collection agencies, and other College personnel. Responsible for the accuracy and maintenance of all cash drawers and tills received in the Office of Student Accounts. Responsible for the accuracy of cash receipts and all daily bank deposits for Student Accounts. Provide support to other Student Accounts Office functions as assigned. Responsible for accurate billing, initiating adjustments when applicable and completing necessary reports. Any and all other job duties as assigned.
Requirements
- Working knowledge of Excel, Word, Workday system, FERPA, and FDCPA.
- Customer service, written and oral communication, organizational
- Typing, proficient decision making, problem solving, multi-tasking
- Team oriented, attention to detail, good work ethic, stress tolerant, ability to maintain confidentiality
- High School Diploma or equivalent (G.E.D.)
- Customer Service, data entry
Nice To Haves
- Associate degree or two-year technical certificate.
Responsibilities
- Resolving all outstanding student accounts through telephone, mail, email, and direct contacts while exercising knowledge of college policies, FERPA, and FDCPA.
- Provide collection follow up.
- Work directly with other departments within the college to establish and maintain accurate follow up and resolution on applicable accounts.
- Utilize excellent verbal and written communication skills to facilitate problem solving and account resolution.
- Process Toledo drop box and mail payments.
- Maintaining accounting operations in accordance with Toledo Business Affairs and Controller's Office.
- Exhibit and maintain professional contact with the State of Ohio Attorney General's Office, outside collection agencies, and other College personnel.
- Responsible for the accuracy and maintenance of all cash drawers and tills received in the Office of Student Accounts.
- Responsible for the accuracy of cash receipts and all daily bank deposits for Student Accounts.
- Provide support to other Student Accounts Office functions as assigned.
- Responsible for accurate billing, initiating adjustments when applicable and completing necessary reports.
- Any and all other job duties as assigned.
Benefits
- A competitive benefit package and challenging work environment allows Owens to attract the most qualified individuals to support the College's mission.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
