Student Accounts Coordinator

Converse University•Spartanburg, SC

About The Position

The Student Accounts Coordinator will through a courteous, helpful, unbiased, and professional manner serve students, staff, parents and community members through the Student Accounts office, working on a broad array of student service issues, including: student accounts, financial aid, veterans' benefits, loans, payment plans, orientation, admissions and registration. The Student Accounts Coordinator will extensively collaborate with other departments to facilitate consistent delivery of service and information. The incumbent will refer students to appropriate University resources as necessary. The Student Accounts Coordinator provides services to a diverse population including non-native English speakers, international students, high school students and other community members whose needs and interests may vary. The incumbent will deliver service in a professional, efficient, courteous, and friendly manner. This position requires the use of sound independent judgement and the ability to work with minimal supervision. Duties not fulfilled in this role could be detrimental to the University's daily business operations. A commitment to outstanding student-centered customer service is expected at all times.

Requirements

High School diploma or equivalent
Good written and oral communication skills
Must be accurate and detail oriented
Ability to handle multiple tasks on a daily basis
Good working knowledge of Microsoft Office products and core operating systems
Knowledge of accounts receivable and collections
Ability to work with minimal supervision
Proficiency with Microsoft Word, Excel, and other Microsoft office
Organizational skills and ability to prioritize tasks
Ability to work independently or as a part of a team
Well-grounded philosophy of honesty, integrity, and respect
Demonstrated ability to establish and maintain effective working relationships with various constituents including both internal to the organization and with the public
Ability to work with and engage a diverse group of people
Ability to work independently yet value and support a team-based environment
Demonstrated professionalism and positive attitude

Nice To Haves

General knowledge of standard accounting practices
Experience in a higher education environment

Responsibilities

Maintain and Manage Accounts Receivable System Charge Codes Charge Tables
Monitor and respond to the Student Accounts email account
Past Due and Collection Accounts
Make deposits as required.
Creating receipt batches in Jenzabar
Processing electronic and manual deposits with the University's bank.
Process credit card batches, recording receipts in Jenzabar.
Responsible for the operation of student accounting processes including billings, finance charges, outsourced payment plans, electronic data transfers from 3rd parties, accuracy of the student accounting database, and compliance with government regulations.
Communicate regularly with offices such as the Student Financial Aid, Admissions Office, Registrar's Office, and Residential Life to make the Student Account operations as seamless as possible for the
Process Student Charges for each term which includes analysis of accounts for accuracy
Create and change charge batches as needed
Adjust as needed
Approve drop/add forms
Manage finance charges, holds and deferred income on accounts (monthly).
Process withdrawal and Leave of Absence adjustments
Process monthly billing statements, send out notifications when statements are available
Serve as backup to the Associate VP for processing student financial aid refunds
Eliminate errors in refund checks through quality assurance processes
Ensure refund checks are ready for
Notify students & parents when financial aid checks are ready
Prepare Registration/Move in Drop List and Hold List for all semesters
Prepare and monitor graduation hold list, work to clear holds
Backup to Student Financial Services Clerk.
Balance AR accounts and prepare schedules for yearly audit.
Process manual bills as needed.
Assist with annual audit schedules related to student account balances.
Answer phones, assist parents and students with account questions, assist students that come into the office.
Provide financial counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements.
When necessary, resolves problems and questions with students or parents regarding student
Contacts and initiates the settling of student account balances in escalated or special situations.
Continue to self-evaluate to:
Streamline processes
Utilize technology for efficiency
Create and maintain balance due report and work to clear student account balances.
Provide a bi-weekly Balance Due Report to the Associate Vice President for Student Financial Services with appropriate notes on what action(s) have been taken to ensure accounts receivable are kept to a minimum.
Collections
Perform professional duties to manage the account balance collection effort.
Send outstanding balances to collections regularly.
Maintain collection account list and work with collection agencies.
Follow established standard operating procedures for notifying students of Converse's intention to collect a debt.
Prepare annually for the Returning Student Tuition
Work with campus technology to test, examine, and reexamine the process to ensure efficiency and effectiveness.
Mass add the "BD" hold at the appropriate time.
Work with the Associate VP to develop the communication to
The communication will be sent under the cover of the Associate VP.
Monitor the Nightly BU (Nightly Business Office Job Report) for the following:
Step 3: Deposited Candidates Missing Subsidiary A1
Step4: Payment received after BU Hold