Specialist Strategic Field Operations & Member Experience

Hilton Grand Vacations•Orlando, FL

About The Position

The Specialist, Strategic Field Ops & Member Experience will partner with the SVP, Field Ops & Member Experience and Senior Field Ops & NMJ leaders in an effort to drive alignment, project execution, report tracking and event planning. Specialist will help complete, review and track implementation of SOP’s as we drive towards alignment & Centralized Processes as OneHGV. Maintain and oversee Grand Central design to ensure proper messaging and upkeep of most recent information.

Requirements

Sales & Marketing operations (possess an understanding of the business and process flows
Strong organizational skills, self-motivated and strong follow through
Strong written and verbal communication skills; ability to customize content to the audience
Ability to work across team and corporate departments effectively and professionally
High degree if confidentiality

Nice To Haves

Compliance & risk contracting touchpoints, audit trails, data privacy basics Indicator: Integrates compliance gates into project and SOP workflows.
Industry context multi-site operations, resort/hospitality, Leveraging best practices for seasonal demand, inventory, and guest

Responsibilities

Operational Strategy & Optimization Partner with SVP, SLT, Regional and Field Leaders to ensure SOP completion, implementation & adherence to all policies across the organization.
Oversee streamlined communications such as Weekly Updates, Newsletters, News Desk communications and the like to ensure proper and consistent messaging across all brands and team members.
Create and communicate contests for teams aimed at driving performance and overall profitability ensuring costs are within budget.
Tracking and reporting of various projects and annual 5/80/20’s that are designed to increase revenue, profitability, team member/customer engagement and the like.
Monitors progress against key milestones and escalate risks, delays, or issues as needed.
Oversee event planning including all logistics such as hotels, transportation, meal services and team member outings. Must ensure costs are within budgeted parameters and all invoices are processed in a timely fashion.
Oversee calendar for SVP and planning of meetings including weekly huddles, one-on-ones for team members, all-team meetings and other strategic meetings including important items such as cross selling, alignment, budget/financial reviews and other critical items.
Act as a thought leader for all event and meeting planning including overseeing cost metrics, agenda, presentations and other critical items.
Attend annual and quarterly events to ensure proper flow and coordination.
Coordinate the Business Operations function in executive planning meetings, cross-functional strategy sessions, and operational review
Deliver high-impact presentations and executive briefs that clearly convey strategy, project progress, risks, and recommendations.
Support in preparation of reports, dashboards, and briefings for leadership review.
Build and maintain strong partnerships with senior leaders across the organization to drive alignment and influence outcomes.
Promote a culture of collaboration, accountability, analytical excellence, and continuous improvement.
Strengthen team capabilities in project management, analytics, operational execution, and strategic thinking.
Aid in ensuring all expenses within the Global Field Ops budget are within metrics
Assist in monthly/quarterly financial reviews
Ensure proper coding for Team Members and oversee monthly review and any modifications needed
Serve as an ambassador of HGV’s vision, mission, and H.I.L.T.O.N. values, ensuring that the Spirit of Service culture is embedded throughout all operations.
Model integrity, ownership, teamwork, and hospitality in all interactions with team members, stakeholders, and partners.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now, Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Oversee travel coordination and expense reporting for SVP.
May support complex scheduling needs for senior leadership