Specialist , Service Management

MSD • Rahway, NJ

9d • Hybrid

About The Position

The Specialist, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for regionally located computer rooms. They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies. Responsible for all DC related aspects of our Company's Infrastructure Management Lifecycle for hosted equipment including planning, coordination, installation, and decommission. Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors, vendors, and other technicians as required.

Requirements

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements
• Deep understanding of data center, IT and network standards and policies
• Ability to adapt to changing technology environments.
• Ability to oversee data center projects and develop and improve processes.
• Minimum of 5 years in data center installations, break fix, diagnostics, and structured cabling
• Strong team building, organizational and Project Management skills.
• MSJR Required Skills: Accountability, Audit Management, Business Process Improvements, Customer Experience Management, Data Modeling, Governance Management, Information Systems Strategy, Management Process, Quality Assurance (QA), Stakeholder Relationship Management

Nice To Haves

• Current Employees apply HERE
• Current Contingent Workers apply HERE
• US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
• As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement
• We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
• Learn more about your rights, including under California, Colorado and other US State Acts
• U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Responsibilities

• Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.
• Excellent problem-solving skills, trouble shooting, analytical skills, project/task management skills are required.
• Must be a key contributor to the success of technical solutions.
• Must have the ability to constantly learn while operating in a complex and dynamic operations environment.
• Capacity and demand planning for the data center.
• Technical capacity and capability analysis for data center and local computer rooms.
• Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy.
• As applicable, develop staff and maintain effective relationships with vendors.

Benefits

• The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
• We offer a comprehensive package of benefits.
• Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.
• More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED