Specialist Senior - University Housing, Los Angeles

Arizona State University•Los Angeles, CA

7d•Onsite

About The Position

Dean of Students Office and University Housing at Arizona State University seek a Specialist Sr for ASU California Centers to assist with all aspects of the university housing operation and residential life in LA. The Specialist Senior is an active member of the Dean of Students Office, and reports directly to the Dean of Students, with secondary reporting and accountable to University Housing. Residency at Broadway Palace Apartments is a condition of employment. Upon termination of employment, the employee with be required to vacate the apartment within a timeframe approved by the supervisor. Living with university housing helps support students as they grow and develop the skills necessary to navigate the college environment. As the New American University and a top public research institution, ASU is leading the way with its commitment to excellence, access and social impact. Along with its efforts to transform higher education, living with ASU University Housing facilitates the students’ transition to collegiate life, while developing values-based, impact-driven individuals to cultivate the growth and success of each student residing in University Housing at ASU. This is an exciting opportunity for the Specialist Senior to support a residential community within our partner apartment complex, Broadway Palace. This position oversees the daily operations of University Housing in Los Angeles, fostering a welcoming community that is both academically and socially engaging, while reinforcing guidelines, policies, and standards that support the safety and wellbeing of every student. The Specialist Senior will have a heavy emphasis on collaboration with colleagues to develop and advance a collective vision for the student experience. Job responsibilities will include, but are not limited to: housing operational procedures (i.e., assignments, occupancy, license agreement releases, billing, move in/out), developing a residential community and overseeing all aspects of the residential life program (i.e., event planning, academic college partnerships, roommate conflicts, student issue resolution, safety and security planning), addressing and responding to critical incidents in a 24/7 response modality, establishing relationships with Broadway Palace management and other local apartment community management, supervision of assigned staff which could include student staff or professional staff, serving on institutional committees, and other duties as assigned.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Bachelor's degree in a field appropriate to the area of assignment AND five (5) years of related experience; OR, nine (9) years of related experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Housing/residential life management and supervision in a higher education setting, inclusive of supervision of professional and paraprofessional staff.
Residential college living and learning communities and/or first year residential experience programs
Working with a wide array of student populations
Excellent knowledge and skills in supervisory practices and techniques
Collaborating and developing/maintaining partnerships with academic colleges and student support services
Developing and maintaining relationships
Microsoft Office applications (e.g., Word, Excel, Outlook)
Experience with housing management software.
Creation and/or implementation of assessment efforts
Knowledge of residential life/student affairs practices and principles including: Leadership and supervision Crisis intervention/management Student development theories Student advising methods Student conduct management
Ability to take initiative; provide organizational leadership and vision
Effective written and oral communication skills, including creative and interactive presentation experience
Exceptional organizational and administrative skills

Responsibilities

University Housing Administration
Assist with assigning students housing to ensure that each bed space is filled to capacity and track accurate data and information regarding residents.
Serve as the primary point of contact to proactively address and help resolve barriers affecting residential students’ success—including, but not limited to, roommate conflicts, access to resources, and support for personal challenges—while elevating more complex or serious matters to the Dean of Students.
Track housing accommodations in collaboration with University Housing and Student Accessibility and Inclusive Learning Services (SAILS) team.
Serve as the point of contact for 24/7 critical incident and student issue response and follow up care coordination with appropriate services.
May supervise staff including hiring, coaching/developing, evaluating and implementing corrective/disciplinary actions if required.
Collaborate with academic partners and University Housing staff regarding operational decisions such as community configurations in StarRez; opening and closing procedures and logistics; room inspections and billing; and hiring, evaluation and termination of professional and student staff members.
Implement programs and services in support of student success, including activities and events
Work with key stakeholders and departments on and off campus including: Police Agencies, Broadway Palace staff, ASU Office of the Dean of Students, ASU University Housing, ASU New Student Programs, ASU Family and many more.
Assist in coordinating and implementing procedures to assure safety and building security for residents in collaboration with Broadway Palace Management Team.
Assist with crisis situations within residential communities in collaboration with the appropriate partners, such as Student Rights & Responsibilities, ASU Counseling, Police, Dean of Students office, and more.
Administer student conduct processes by working with a liaison from Student Rights & Responsibilities to review incident reports, adjudicate conduct cases that involve removal from on-campus housing, and assist with investigations.
Support students with prompt attention to facilities related issues/concerns and proficient use of submitting work requests during and after hours with Broadway Palace Management.
Assist in the management and supervision of summer operations including turnover of residents living in the facility.
Participate in hall opening and hall closing planning processes according to scheduled building usage.
Participate as an actively engaged member of the ASU, EOSS and University Housing leadership team.
Provide tours of Broadway Palace Apartments to prospective students and families.
Asist in building affinity and support of ASU through spirit, pride, and traditions through university-wide programs and initiatives.
Assess and evaluate programs and services impacting student success and retention.
Serve on University committees as needed.
Other duties as assigned.