SEMI_ Specialist, scheduling II

Trinity Health • Pontiac, MI

1d • Onsite

About The Position

This Specialist II position uses specialized knowledge to support key areas of the organization, leveraging data, research analysis, critical thinking, and problem-solving skills to help colleagues and leadership achieve strategic objectives. The role involves acting as a peer influencer and potentially directing projects or project teams by applying industry experience and specialized knowledge. Key responsibilities include researching, collecting, and analyzing information, identifying opportunities, developing solutions, and leading through resolution. The specialist will collaborate on performance improvement activities, distribute analytical reports, and utilize multiple system applications for analysis, report creation, and educational material development. The role requires incorporating basic knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety, as well as demonstrating knowledge of departmental processes and procedures and the ability to readily acquire new knowledge. A significant part of the role involves data management and analysis, including compiling information for ad-hoc operational projects, synthesizing and analyzing data to provide detailed summaries with graphical presentations, illustrating trends, and recommending practical options or solutions that consider business strategy. The specialist will also leverage program and operational data to define and demonstrate progress, ROI, and impacts, and maintain a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program, and Code of Conduct.

Requirements

• Must possess a comprehensive knowledge of multiple scheduling systems & have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five plus (5) years of scheduling experience in an acute care setting.
• High School Diploma or equivalent.
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Nice To Haves

• Associates Degree, preferred.
• Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting.
• Experience in complex facility based ancillary testing across multiple facilities/states.
• Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Responsibilities

• Uses specialized knowledge to support key areas of the organization related to an area of expertise.
• Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives.
• Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.
• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Research & compiles information to support ad-hoc operational projects & initiatives.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Benefits

• Competitive compensation
• DAILYPAY Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees