Specialist II, Scheduling, Patient Access
About The Position
Scheduling Specialist supports customer relations, physician relations, patient care and hospital business services by performing quality functions for scheduling and registering services for multiple areas throughout the hospital. The Scheduling Specialist is a highly skilled Patient Access colleague responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for Trinity Health. As a “Specialist II, Scheduling, Patient Access” you will: Completes scheduling of appointment, pre-registration, insurance verification and authorization requirements with collection of out-of-pocket payments. Analyze patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order. Maintains knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services. Ensure that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations. Collects self-pay deposits, co-payments, and deductibles from patients. Reconciles all point of service payments at end of shift and deposits with Cashier as per department policy. Provides instructions to prepare patients for examination, procedure, and financial requirements, including the need for a signed ABN or Financial Responsibility Form.
Requirements
- Hight School graduate or Equivalent (required)
- 2+ years of relevant experience (required)
Nice To Haves
- Associate degree (preferred)
- CPCS (preferred)
Responsibilities
- Completes scheduling of appointment, pre-registration, insurance verification and authorization requirements with collection of out-of-pocket payments.
- Analyze patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order.
- Maintains knowledge of insurance requirements communicated by email, memorandum, educational matrices, and in-services.
- Ensure that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
- Collects self-pay deposits, co-payments, and deductibles from patients.
- Reconciles all point of service payments at end of shift and deposits with Cashier as per department policy.
- Provides instructions to prepare patients for examination, procedure, and financial requirements, including the need for a signed ABN or Financial Responsibility Form.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
- Work/Life balance with flexible schedules.
- Free onsite parking.
- Referral Rewards Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
