Specialist, Rx Returns Authorizations

Inmar Intelligence•Grand Prairie, TX

About The Position

Position Summary: With direct supervision from a supervisor, the Rx Returns Authorization Specialist provides front-line support and assistance to retail, manufacturing and wholesale clients (via email) regarding their pharmaceutical returns. The incumbent performs detailed, routine clerical work of a client-service and data entry nature, researches information within multiple internal systems and communicates information to other internal departments to meet client needs. The Specialist provides excellent customer service, remaining calm under stressful situations, while completing revenue generating tasks and protecting the integrity of Inmar's major databases. Primary Accountabilities: Responsible for professionally answering a large volume of incoming client emails and responding with accurate information Manage inbound email requests from clients who need to return product; prioritize and complete RA/box label issuance based on manufacturer requirements Manage outbound return process for product held in company facilities that needs to be shipped to supplier; work closely with facility managers to ship and track product returns Record, research and respond to RA email inquiries from suppliers, as needed Request DEA 222 forms from suppliers or third-party processors, as needed Contact suppliers to obtain or clarify RA instructions, when needed (for policy changes or recalls) Perform daily quality checks on all destroyed product according to manufacturer policies Maintain detailed, accurate files and records; enter information into systems correctly and completely Work efficiently and calmly in an atmosphere of frequent interruption Complete all administrative tasks timely and with a high degree of accuracy Prioritize and manage multiple tasks that require extensive follow up and communications Communicate with other internal teams to fully address all client requests or issues; identify and escalate priority issues to management Work collaboratively with internal technical team on data issues, as needed Adhere to all team practices and routines Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards

Requirements

High School diploma or equivalent degree required
1-3 years of related work experience working in a logistics, manufacturing, trucking or warehousing industry; or an equivalent amount of training and experience required to complete the essential functions/job responsibilities of this position required
Familiarity with Google Suite and Microsoft Office
Must be fluent in English

Responsibilities

Professionally answering a large volume of incoming client emails and responding with accurate information
Manage inbound email requests from clients who need to return product; prioritize and complete RA/box label issuance based on manufacturer requirements
Manage outbound return process for product held in company facilities that needs to be shipped to supplier; work closely with facility managers to ship and track product returns
Record, research and respond to RA email inquiries from suppliers, as needed
Request DEA 222 forms from suppliers or third-party processors, as needed
Contact suppliers to obtain or clarify RA instructions, when needed (for policy changes or recalls)
Perform daily quality checks on all destroyed product according to manufacturer policies
Maintain detailed, accurate files and records; enter information into systems correctly and completely
Work efficiently and calmly in an atmosphere of frequent interruption
Complete all administrative tasks timely and with a high degree of accuracy
Prioritize and manage multiple tasks that require extensive follow up and communications
Communicate with other internal teams to fully address all client requests or issues; identify and escalate priority issues to management
Work collaboratively with internal technical team on data issues, as needed
Adhere to all team practices and routines
Performs other duties as assigned
Complies with all policies and standards

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs