Specialist, Retail Program

Voyant Beauty•Hodgkins, IL

About The Position

The Retail Program Specialist is responsible for coordinating and executing Direct-to-Retail (DTR) programs by supporting internal teams and ensuring all documentation, item setup, and onboarding requirements are completed accurately and on time. This role is heavily focused on internal execution and cross-functional coordination (Sales, R&D, Supply Chain, Operations, Quality), with limited direct customer interaction. The Specialist supports day-to-day program activities by tracking deliverables, following up on outstanding actions, and ensuring all requirements are completed to enable successful product launches. In addition, this role will support a small portfolio of assigned customer accounts, serving as a point of contact for day-to-day communication, documentation, and follow-up. The Specialist will partner closely with Sales to ensure customer requirements are met and programs progress smoothly, while escalating more complex commercial or strategic matters as needed. Approximately 75% of this role is focused on internal coordination and execution, with 25% supporting customer communication and account coordination. This role is not responsible for owning overall program strategy or commercial decisions, but rather ensuring execution of defined processes and deliverables.

Requirements

1-3 years in project coordination, program support, sales support, or customer-facing operations (Preferred)
1-3 years contract manufacturing, retail sales, personal care, or beauty industry (Preferred)
1-3 years working cross-functionally and supporting execution of projects or programs (Preferred)
1-3 years supporting customer accounts or handling day-to-day client communication (Preferred)
Organizational and coordination skills with ability to manage multiple tasks simultaneously (High proficiency)
Ability to follow through on tasks and ensure completion of deliverables (High proficiency)
Detail-oriented with focus on documentation accuracy and tracking (High proficiency)
Effective communication skills with ability to work across internal teams and customers (High proficiency)
Ability to work in a fast-paced, execution-focused environment with a sense of urgency (High proficiency)
Ability to manage day-to-day customer communication and build working relationships with assigned accounts (Medium proficiency)
Ability to identify issues and escalate appropriately (Medium proficiency)
Proficiency in Microsoft Office (Excel, PowerPoint) and tracking tools (Medium proficiency)
Basic understanding of project or program coordination principles (Medium proficiency)

Nice To Haves

Bachelor's Degree in Business, Supply Chain, or related field (Preferred)

Responsibilities

Coordinate execution of Direct-to-Retail (DTR) programs by supporting customer onboarding requirements, documentation, and setup activities
Partner with internal cross-functional teams (Sales, R&D, Supply Chain, Operations, Quality) to track progress and ensure timely completion of program milestones
Support customer and item setup processes, including system entries, documentation completion, and tracking required approvals
Maintain project timelines and trackers, ensuring all deliverables are completed and following up on outstanding tasks
Support a small portfolio of assigned customer accounts, serving as a point of contact for routine communication, documentation, and follow-up on program requirements
Monitor timelines and identify delays or risks, escalating issues as needed to support timely execution
Prepare and maintain project documentation, trackers, and status updates for internal stakeholders
Support cross-functional meetings by tracking action items and ensuring follow-through on commitments
Support communication of project updates, risks, and next steps to internal teams and leadership
Ensure accuracy and completeness of all internal and external documentation
Serve as a day-to-day point of contact for assigned customer accounts, supporting communication related to onboarding, documentation, timelines, and status updates
Organization of project files, forms, and tracking tools
Support standardization of processes, templates, and documentation
Assist with onboarding new customers and supporting ongoing retail programs